Bailee Crain
Independence,MO
Summary
Dynamic Collection Supervisor at Community Blood Center with strong leadership and problem-solving skills. Enhanced collection efficiency through strategic process implementation, achieving significant reductions in delinquency rates. Proven communicator, fostering teamwork and maintaining high standards of quality and safety in blood collection. Certified in phlebotomy and Basic Life Support.
Overview
10
10
years of professional experience
Work History
Collection Supervisor/Trainer
Community Blood Center
01.2020 - Current
- Oversees the smooth and efficient operation of blood collection drives and facilities, ensuring compliance with regulations and maintaining high standards of quality and safety.
- Promotes teamwork, supervise and assign staff for maximum performance and utilization of skills and abilities.
- Evaluate and provides guidance for difficult situations.
- Performs quality control and completes related forms in an accurate and timely manner.
- Promotes Customer Service while actively participating in establishing and maintaining good community relations.
- Performs blood collection activities according to Standard Operating Procedures to include skin preparation, phlebotomy, discontinuation and sample collections.
- Reduced delinquency rates by consistently monitoring collections activities, setting targets, and providing feedback to staff members.
- Improved customer relationships with tactful negotiation skills and empathetic communication techniques.
- Enhanced collection efficiency by implementing strategic collection processes and procedures.
- Conducted ongoing training sessions for collections staff, ensuring they remained up-to-date on industry best practices and relevant regulations.
- Streamlined workflow for better team productivity through effective task delegation and supervision.
- Maintained accurate records of all collections activities, ensuring compliance with regulatory standards and company policies.
Oxygen Technician
Lincare
02.2019 - 01.2020
- Optimized workflow processes to expedite patient care and reduce wait times for oxygen therapy services.
- Ensured accurate recordkeeping of patient information and treatment details, facilitating seamless communication among healthcare providers.
- Contributed to a positive work environment by displaying professionalism, empathy, and compassion towards both colleagues and patients alike.
- Demonstrated excellent communication skills when liaising between physicians, nurses, and other healthcare providers regarding patient treatment plans.
- Educated patients and families on proper use of home-based oxygen systems, promoting self-sufficiency and safety.
Office Assistant Intern
Matt Ford Sales Inc
04.2018 - 02.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Developed correspondence letters, memos, and emails.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Improved office efficiency by maintaining and organizing digital and physical files.
Assistant Manager
Sonic
06.2015 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Skills
- Excellent communication and interpersonal skills
- Proven ability to work independently and as part of a team
- Strong problem-solving and critical thinking skills
- Leadership skills
- Effective delegation, motivation, adaptability and decision-making skills
- Phlebotomy
- Basic Life Support certification
Timeline
Collection Supervisor/Trainer
Community Blood Center
01.2020 - Current
Oxygen Technician
Lincare
02.2019 - 01.2020
Office Assistant Intern
Matt Ford Sales Inc
04.2018 - 02.2019
Assistant Manager
Sonic
06.2015 - 04.2018
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