Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailee Dan

Dallas,TX

Summary

Well-known for being a hands-on person and having amazing energy to handle any task. Reliable, quick-paced and team-oriented. Looking for a new role where hard work, dedication will be highly valued and also to gain knowledge on the job at the same time.

Overview

10
10
years of professional experience

Work History

Assistant

RS Foundations
Lewisville, TX
11.2023 - Current
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Served as contact person and source of information to maintain good communication with clients.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Provided HR administrative assistance to management team.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Organized and maintained filing systems for documents and records.
  • Scheduled meetings, appointments and travel arrangements for staff members.

Customer Service Representative

Ciox-Adecco
Dallas, TX
04.2023 - 11.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.

Inside Property Adjuster

Pilot Catastrophe Services Inc.
Ft. Worth, TX
01.2017 - 11.2017
  • Prepare structure damage estimates and work together with agents and vendors daily.
  • Responsible for investigating homeowners losses, corresponding with customers over the phone while documenting all conversations, obtaining police reports, preparing claim settlements and negotiating those damage settlements with customers.
  • Input claim information and payments into company database.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Reduced loss ratios through fair and prompt processing of claims.

Assistant

RS Foundations
Lewisville, TX
12.2014 - 11.2016
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Organized personal and professional calendars.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Listened to customer needs, identified solutions and explained latest promotions.

Education

Real Estate

Champions School of Real Estate
Plano, TX
04.2020

State Farm Policy And Estimatics
Ft. Worth, TX
2017

Property Insurance Adjuster -

All Lines Adjuster Pre- Licensing Education
Ft. Worth, TX
2017

Xactimate Training 28
Ft. Worth, TX
2017

Some College (No Degree) -

East Central University
Ada, OK

High School Diploma -

Ada High School
Ada, OK
05.2008

Skills

  • Good With Communication
  • Time Management
  • Integrity
  • Self Motivation and Strong Work Ethics
  • Persistence
  • Innovation and The Will To Succeed

Timeline

Assistant

RS Foundations
11.2023 - Current

Customer Service Representative

Ciox-Adecco
04.2023 - 11.2024

Inside Property Adjuster

Pilot Catastrophe Services Inc.
01.2017 - 11.2017

Assistant

RS Foundations
12.2014 - 11.2016

Real Estate

Champions School of Real Estate

State Farm Policy And Estimatics

Property Insurance Adjuster -

All Lines Adjuster Pre- Licensing Education

Xactimate Training 28

Some College (No Degree) -

East Central University

High School Diploma -

Ada High School

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Bailee Dan