Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Bailee Dan

Dallas,TX

Summary

Highly energetic and hands-on professional with a strong team focus. Known for reliability and speed in tackling tasks. Seeking a new opportunity that values dedication and hard work, while eager to expand knowledge and skills in a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Customer Support Renters Insurance

Assurant
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant

RS Foundations
11.2023 - Current
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Served as contact person and source of information to maintain good communication with clients.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Provided HR administrative assistance to management team.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Organized and maintained filing systems for documents and records.
  • Scheduled meetings, appointments and travel arrangements for staff members.

Customer Service Representative

Ciox-Adecco
04.2023 - 11.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.

Inside Property Adjuster

Pilot Catastrophe Services Inc.
01.2017 - 11.2017
  • Prepare structure damage estimates and work together with agents and vendors daily.
  • Responsible for investigating homeowners losses, corresponding with customers over the phone while documenting all conversations, obtaining police reports, preparing claim settlements and negotiating those damage settlements with customers.
  • Input claim information and payments into company database.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Reduced loss ratios through fair and prompt processing of claims.

Assistant

RS Foundations
12.2014 - 11.2016
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Organized personal and professional calendars.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Listened to customer needs, identified solutions and explained latest promotions.

Education

Some College (No Degree) -

East Central University
Ada, OK

Real Estate

Champions School of Real Estate
Plano, TX
04.2020

State Farm Policy And Estimatics
Ft. Worth, TX
2017

Property Insurance Adjuster -

All Lines Adjuster Pre- Licensing Education
Ft. Worth, TX
2017

Xactimate Training 28
Ft. Worth, TX
2017

High School Diploma -

Ada High School
Ada, OK
05.2008

Skills

  • Good With Communication
  • Time Management
  • Integrity
  • Self Motivation and Strong Work Ethics
  • Persistence
  • Innovation and The Will To Succeed
  • Flexible and adaptable
  • Multitasking
  • Organizational skills
  • Computer skills

Education and Training

other,other,other,other,other,other

Timeline

Customer Support Renters Insurance

Assurant
04.2024 - Current

Assistant

RS Foundations
11.2023 - Current

Customer Service Representative

Ciox-Adecco
04.2023 - 11.2024

Inside Property Adjuster

Pilot Catastrophe Services Inc.
01.2017 - 11.2017

Assistant

RS Foundations
12.2014 - 11.2016

Some College (No Degree) -

East Central University

Real Estate

Champions School of Real Estate

State Farm Policy And Estimatics

Property Insurance Adjuster -

All Lines Adjuster Pre- Licensing Education

Xactimate Training 28

High School Diploma -

Ada High School

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Bailee Dan