Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bailee Dent

Casselberry

Summary

Dynamic professional with extensive experience at Lift 365 Fitness, excelling in customer service and staff training. Proven ability to enhance operational efficiency and foster team collaboration. Proficient in Microsoft Excel and skilled in performance evaluation, driving member engagement and satisfaction through effective communication and program development. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel, and providing excellent support to staff and guests alike.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Front Desk Manager

Lift 365 Fitness
Oviedo
11.2024 - Current
  • Provide customer service and aid current and future members with sales
  • Plan Group Fitness schedules and organize schedule
  • Maintain cleanliness and organize in facility
  • Create and design flyers/ads
  • Make calls to potential new members and provide information
  • Performed administrative duties such as filing documents and organizing files.
  • Trained and supervised front desk staff to maintain high service standards.
  • Managed front desk operations
  • Descriptive writing and explanations
  • Proficiency in Microsoft Word and Excel
  • Process important document, such as cancellations, emails, records, order receipts, and reports.

Sport Coach

Winter Park Volleyball Academy
Orlando
09.2023 - Current
  • Developed training programs for athletes to enhance skills and performance.
  • Led drills focusing on technique, teamwork, and game strategy implementation.
  • Evaluated player performance through observation and feedback sessions.
  • Fostered a positive team environment that encouraged collaboration and sportsmanship.
  • Communicated effectively with parents regarding player progress and team expectations.

Front Desk Associate/ Assistant Manager

The Zoo Health Club
Oviedo
02.2023 - 11.2024
  • Welcomed guests and provided information about services and facilities.
  • Managed member check-ins and processed membership registrations efficiently.
  • Assisted in scheduling classes and appointments for members and guests.
  • Maintained cleanliness and organization of the front desk area daily.
  • Collaborated with team members to ensure smooth daily operations.
  • Trained new associates on front desk procedures and customer service standards.
  • Utilized membership management software for accurate record keeping and updates.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Trained newly hired employees on front desk procedures and business operations.
  • Maintained daily records of all transactions, including payments and cancellations.

Front Desk Receptionist

Winter Park Volleyball Academy
Orlando
08.2023 - 07.2024
  • Collecting payments
  • Writing contracts
  • Setting up tournaments
  • Inventory management
  • Customer service
  • Providing accurate information and pricing
  • Organizing documents
  • Filing paperwork

Baker/Line Cook

Universal Orlando Resort (Voodoo Doughnut)
Orlando
06.2018 - 05.2020
  • Kept records of daily production numbers for each type of item produced.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Prepared a variety of doughnuts using unique recipes and techniques.
  • Operated commercial baking equipment to ensure product quality and consistency.
  • Maintained cleanliness and organization in the baking area to meet health standards.
  • Collaborated with team members to streamline production processes efficiently.
  • Developed new flavor combinations to enhance menu offerings for guests.

Customer Service and Cashier

Universal Orlando Resort (Voodoo Doughnut)
Orlando
05.2018 - 06.2019
  • Processed customer transactions efficiently at busy theme park location.
  • Maintained accurate cash drawer throughout shifts to ensure balance.
  • Assisted customers with menu selections and special requests promptly.
  • Provided exceptional customer service in a fast-paced environment daily.
  • Collaborated with team members to enhance workflow during peak hours.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Master of Science - Applied Exercise Science

Concordia University Chicago
Chicago, IL
06-2026

Bachelor's degree - Kinesiology

University of Central Florida
Orlando, FL
05.2025

Associate's degree - Sports Medicine

Seminole State College of Florida
Sanford, FL
05.2022

High school or equivalent -

Winter Springs High School
Winter Springs, FL
05.2018

Skills

  • Microsoft Excel
  • Administrative support
  • Event planning
  • Data organization
  • Staff training and development
  • Cash handling experience
  • Record keeping
  • Staff training
  • Shift scheduling
  • Oral and written communications
  • Schedule management
  • Customer service
  • CPR certified
  • American Sign Language fluency
  • Sales
  • Web design
  • Leadership qualities
  • Program development
  • Effective communication
  • Performance evaluation
  • ACSM-Exercise Physiologist
  • Personal Training

Certification

  • American College of Sports Medicine- Certified Exercise Physiologist

References

References available upon request.

Timeline

Assistant Front Desk Manager

Lift 365 Fitness
11.2024 - Current

Sport Coach

Winter Park Volleyball Academy
09.2023 - Current

Front Desk Receptionist

Winter Park Volleyball Academy
08.2023 - 07.2024

Front Desk Associate/ Assistant Manager

The Zoo Health Club
02.2023 - 11.2024

Baker/Line Cook

Universal Orlando Resort (Voodoo Doughnut)
06.2018 - 05.2020

Customer Service and Cashier

Universal Orlando Resort (Voodoo Doughnut)
05.2018 - 06.2019

Master of Science - Applied Exercise Science

Concordia University Chicago

Bachelor's degree - Kinesiology

University of Central Florida

Associate's degree - Sports Medicine

Seminole State College of Florida

High school or equivalent -

Winter Springs High School

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