Summary
Overview
Work History
Education
Skills
Timeline
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Bailee Goodell

Wenatchee

Summary

Through working at Starbucks I have learned to be an excellent team player. I am a motivated, hard working, and love what I do. I enjoy assisting my team and chatting with customers. After working at my store (391) for over a year, I feel confident in my roll as a barista and am ready to take on the roll of shift supervisor.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
02.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Provided coaching and mentoring to employees.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.

Education

High School Diploma -

Westside High School, Wenatchee, WA
Wenatchee, WA
06.2022

Skills

  • Excellent Customer Service Skills
  • Improved Communication Skills
  • Opening, Mid, and Closing Duties
  • Improved Teamwork Skills
  • Improved Multitasking Skills
  • Cash Management Skills
  • Leadership Development
  • Menu Memorization
  • Up-Selling
  • Beverage Preparation
  • Coffee Knowledge
  • Time Management

Timeline

Barista

Starbucks
02.2022 - Current

High School Diploma -

Westside High School, Wenatchee, WA

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Bailee Goodell