Bailee Graham

Multi-Location Management: Managed multiple patient cases across various locations, ensuring adherence to care plans and optimal outcomes, similar to overseeing multiple Kumon centers to ensure high standards are met across all locations.

Client Relationship Management: Developed and maintained strong relationships with patients, healthcare providers, and insurance companies, ensuring clear communication and satisfaction. This skill translates to managing relationships with Kumon franchisees to ensure they meet performance goals and operational standards.

Training & Development: Educated patients, families, and internal teams about medical treatments, insurance, and best practices, similar to training and supporting Kumon franchisees to improve operational efficiency and enhance educational quality at their centers.

Strategic Problem Solving & Support: Identified challenges, analyzed data, and developed solutions to improve patient care. In a similar way, provided strategic operational support to troubleshoot issues and help franchisees improve profitability and efficiency at their centers.

• Develop personalized academic support plans tailored to individual needs and goals
• Leads workshops and seminars on academic topics such as research skills, academic writing, critical thinking, and effective study habits to support scholars in their academic pursuits
• Regularly review academic performance and intervene as needed to address concerns
• Maintain accurate records of training, documentation, and operational equipment
• Handled incoming calls and correspondence, prioritizing and responding promptly
• Drafted professional emails, memos, and reports on behalf of executives
• Efficiently managed office operations, including scheduling, correspondence, and supply management
• Streamlined administrative processes, resulting in improved office efficiency

• Facilitates team development, mediates conflict protecting the team, and encourages healthy team dynamics
• Advocated for students and their families by actively identifying their needs and connecting them with appropriate resources and support services, similar to service linkage for clients in need
• Observes patterns within the framework of the district and collects data to offer accurate refinements
• Collect data to refine district frameworks and offer accurate improvements
• Adapts a strong ability to multitask, continually overseeing multiple time-sensitive projects at one time
• Provides parental support using patience and professionalism through in-person and phone consulting
• Developed and implemented outreach strategies to communicate curriculum expectations to parents and students, ensuring comprehensive understanding of available resources and support services
• Offers complete and total confidentiality when handling sensitive student information and data
• Actively facilitated team development and mediation of conflicts, fostering a supportive environment that promotes healthy dynamics among staff, which is crucial for effective service delivery

• Maintained strict confidentiality and adhered to ethical standards when handling sensitive patient information, critical for maintaining trust and compliance in case management
• Offers patient support by monitoring live chat, email, and social media to fulfill inquiries professionally
• Served as the primary contact for patients, effectively resolving complex issues and advocating for their needs to ensure access to necessary services and support
• Collaborates with patients to find solutions to conflicts in a professional, empathetic, and efficient manner
• Creates, distributes, and evaluates patient reviews to understand the necessary areas of improvement
• Fostered positive relationships with stakeholders and executives, facilitating collaboration to achieve organizational objectives and improve service delivery