Bailee Jennings
Gardendale,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative
Limitless Power Solutions
03.2022 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Utilized customer feedback to identify new product opportunities and market trends.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Invoice Clerk
RK Pump & Supply
04.2018 - 03.2019
- Repaired and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Supported accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Improved invoice processing efficiency by implementing organized filing system and streamlining data entry tasks.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
- Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Executed billing tasks and recorded information in company databases.
- Compiled and submitted weekly and monthly reports to management for review.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled accounts receivable to general ledger.
Shipping and Receiving Clerk
Sooner Pipe
01.2017 - 03.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for seamless experience.
- Analyzed data to prepare reports and identify process improvements.
- Mentored new team members on shipping and receiving protocols, fostering collaborative work environment focused on achieving common objectives.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled day-to-day shipping and receiving overseeing more than 15 trucks per day.
Safety And Environmental Consultant
EOG Resources
02.2014 - 01.2015
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Improved communication between departments by organizing cross-functional safety committee meetings.
- Promoted a culture of safety through engaging presentations and active participation in company-wide events.
- Implemented ergonomic solutions to reduce worker injuries and improve overall employee health.
- Minimized environmental impact by implementing waste reduction initiatives and promoting sustainable practices.
- Assisted management in developing annual safety goals, monitoring progress towards achieving objectives.
- Streamlined incident reporting process, resulting in faster resolution and prevention of future occurrences.
- Supported continuous improvement efforts by proactively identifying opportunities for enhancing existing EHS programs.
- Ensured compliance with OSHA standards by reviewing policies and procedures, updating documentation as needed.
- Evaluated new processes for potential risks, implementing necessary controls to maintain a safe work environment.
- Developed risk assessments to identify potential hazards and implement appropriate control measures.
- Maintained accurate records of safety-related incidents, allowing for efficient data analysis and trend identification.
- Served as a resource for employees regarding workplace health concerns or questions related to job-specific hazards.
- Collaborated with regulatory agencies during audits, demonstrating compliance with all applicable laws and regulations.
- Participated in industry conferences to stay current on emerging trends in environmental health and safety best practices.
- Conducted thorough accident investigations to determine root causes and develop corrective action plans.
- Educated employees on proper use of personal protective equipment, minimizing exposure to hazardous materials.
- Reduced accident rates through implementation of comprehensive safety training programs for employees.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Coordinated emergency response efforts, effectively mitigating damage and ensuring employee safety.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Perform routine inspections on all H2S monitors, Fire Extinguishers
- Work closely with Environmental Department to ensure all paperwork pertaining to Air Rights, Drilling, Pad Locations, etc. was up to date & followed EOG's guidelines
Receptionist Administrator
EOG Resources
12.2013 - 02.2014
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Promoted positive image of organization externally by representing company professionally during interactions with clients and visitors.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Assisted in recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for organization.
- Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
- Maintained orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Supported interdepartmental collaboration through effective communication channels and proactive involvement in company initiatives.
- Contributed to cost-saving efforts by monitoring office supply inventory levels closely and making strategic purchasing decisions when necessary.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Odessa College
Odessa, TXMidland College
Midland, TXPermian High School
Odessa, TX06.2013
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Goal-Oriented
- Relationship cultivation
- Multitasking ability
- Sales Strategies
- Networking
- Client Relationship Development
- Computer Skills
- Client Needs Assessment
- Resolution-oriented
- Analytical Thinking
- Efficient Time-Management
Timeline
Outside Sales Representative
Limitless Power Solutions
03.2022 - Current
Invoice Clerk
RK Pump & Supply
04.2018 - 03.2019
Shipping and Receiving Clerk
Sooner Pipe
01.2017 - 03.2018
Safety And Environmental Consultant
EOG Resources
02.2014 - 01.2015
Receptionist Administrator
EOG Resources
12.2013 - 02.2014
Odessa College
Midland College
Permian High School
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