Bailee Kemp

HEB Curbie

HEB Grocery Store

07.2022 - Current

Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained tidy and organized store environment to comply with cleanliness standards.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Worked closely with shift manager to solve problems and handle customer concerns.
Actively engaged customers to provide general assistance and information on store merchandise.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Answered incoming calls and emails to provide product information, features and benefits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Developed strong rapport with customers and created positive impression of business.
Used in-store system to locate inventory and place special orders for customers.
Adhered to all workplace safety policies, regulations and compliances.