Bailee LeMoine
Gulf Shores
Summary
Dynamic Regional Facilities Manager with extensive experience overseeing six healthcare facilities at Women’s Imaging Specialists. Skilled in staff development, compliance, and process optimization to improve patient experience and operational efficiency. Successfully launched two new sites, streamlining operations and boosting patient exam volumes by 20%. Adaptable and results-focused leader committed to organizational growth and success.
Overview
11
11
years of professional experience
Work History
Regional Facilities Manager
Women's Imaging Specialists
06.2023 - Current
- Serve as Regional Facilities Manager overseeing six healthcare facilities, directly supervising 17 employees while ensuring efficient daily operations, compliance, and patient satisfaction.
- Successfully opened and launched a brand-new healthcare site, managing all aspects of facility setup, staffing, workflow design, and integration of front and back-office operations.
- Lead regional operations averaging 2,700 completed patient exams per month, ensuring accuracy, timeliness, and a patient-centered experience.
- On-site and available at two primary facilities, while managing four additional locations remotely with quarterly on-site visits to ensure compliance, operational efficiency, and alignment with organizational standards.
- Provide leadership and support to front office supervisors and staff across all sites, setting expectations, coaching performance, and driving patient-centered service.
- Participate in strategic facility development, supporting growth initiatives, operational improvements, and goal achievement across all sites.
- Serve as the primary liaison to the VP of Operations, communicating facility needs, updates, and performance outcomes.
- Deliver structured communication and analytics in weekly operational meetings, presenting data-driven insights to leadership for informed decision-making.
Team Lead
Women's Imaging Specialists
04.2021 - 06.2023
- Oversaw front office operations across multiple healthcare facilities, opening and leading a new site by establishing workflows, hiring, and training staff.
- Supervised and mentored front office teams in scheduling, billing, EHR systems, and HIPAA compliance, while managing staff schedules and performance reviews.
- Collaborated with leadership to streamline patient flow, resolve escalated concerns, and support recruitment, onboarding, and compliance audits.
- Acted as liaison between front office, clinical staff, and senior leadership, ensuring operational consistency, reduced wait times, and improved patient satisfaction.
Front Office Administrator
Women's Imaging Specialist
09.2020 - 04.2021
- Delivered professional front-desk support by greeting patients, managing check-in/check-out, scheduling appointments, and assisting with forms/documentation.
- Verified insurance, processed co-pays and balances, and collaborated with billing staff to resolve inquiries and claim issues.
- Handled phone lines, patient inquiries, referrals, prior authorizations, and medical record requests while ensuring HIPAA compliance.
- Maintained accurate patient records in the EHR system and supported office operations including mail, scanning, faxing, and supply management.
Server
Doughboys Pizza and More
03.2019 - 07.2020
- Delivered excellent customer service by processing orders, handling payments, and resolving guest concerns to ensure a positive dining experience.
- Supported kitchen operations and maintained a clean, welcoming environment for guests.
- Trained new servers on menu knowledge and restaurant protocols, ensuring consistency and efficiency.
Sales Associate
Fashion Ten
07.2017 - 12.2019
- Assisted customers with product selection and styling, delivering personalized service to drive sales and satisfaction.
- Maintained merchandising standards, processed transactions, and supported inventory management.
- Trained new associates on sales techniques and customer service protocols to ensure consistency and team success.
Hostess/Server
Rafferty's
09.2015 - 12.2019
- Trained new employees on guest services
- Accurately recorded orders
- Assisted guests with making menu choices
- Had to perform multiple tasks within the restaurant including bartender, expo, to-go, host, and serve.
Cashier
BI-LO
12.2014 - 05.2015
- Accurately processed customer transactions, balanced cash drawers, and maintained a clean, organized checkout area.
- Assisted customers with inquiries, restocked inventory, and delivered friendly, efficient service to support sales.
Education
Biology (Some College) - undefined
Athens Technical College
Athens, GA09.2019
High School Diploma - undefined
Washington Wilkes Comprehensive High School
Washington, GA01.2015
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Staff Training
- Process Improvement & Operational Efficiency
- Scheduling & Organizational Planning
- Patient Flow Optimization & Facility Management
- Compliance Auditing & EHR Systems
- Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), various software programs
- Core Strengths: Time Management, Multitasking, Adaptability, Interpersonal & Analytical Skills
Timeline
Regional Facilities Manager
Women's Imaging Specialists
06.2023 - Current
Team Lead
Women's Imaging Specialists
04.2021 - 06.2023
Front Office Administrator
Women's Imaging Specialist
09.2020 - 04.2021
Server
Doughboys Pizza and More
03.2019 - 07.2020
Sales Associate
Fashion Ten
07.2017 - 12.2019
Hostess/Server
Rafferty's
09.2015 - 12.2019
Cashier
BI-LO
12.2014 - 05.2015
Biology (Some College) - undefined
Athens Technical College
High School Diploma - undefined
Washington Wilkes Comprehensive High School
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