Bailee Martin
Gadsden,AL
Summary
Results-driven professional that is returning back to Gadsden, AL with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
9
9
years of professional experience
Work History
Customer Care Representative/Marketing Manager
State Farm
12.2023 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Utilized effective marketing techniques to increase brand recognition.
- Devised and executed integrated, online and direct marketing campaigns.
- Contributed to event marketing, sales and brand promotion.
Recruiter
Actalent
07.2022 - 12.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operate in a faced paced environment and staying organized to meet my goals.
- Perform weekly meetings internally to ensure sales goals are met.
Event Coordinator/Bartender
Top Golf
08.2021 - 07.2022
- RFL: Relocated to Jacksonville, FL
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed post-event reports to determine effectiveness of each event.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Physical Therapy Technician
North East Orthopedics
06.2020 - 08.2021
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Inventoried supplies and ordered more for office and patient rooms.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Monitored patient progress and reported changes to physical therapist.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Administered ultrasound, diathermy or other therapeutic modalities.
Server
Top Of The River
05.2016 - 07.2019
- RFL: Summer job during college
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science -
University of West Alabama
05.2020
Skills
- Scheduling
- Organizing
- Relationship building
- Customer relations
- Product knowledge
- Documentation and reporting
- Product education
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Stress management
- Teamwork and collaboration
- MS office
- Microsoft office
Accomplishments
- University of West Alabama Soccer Team. (4 years)
- SAAC Member (4 years). Overseeing and planning events on campus with other athletes.
- AHFP member (3 years). This focuses on professional development, leadership, and community outreach related to health and fitness.
Timeline
Customer Care Representative/Marketing Manager
State Farm
12.2023 - 08.2025
Recruiter
Actalent
07.2022 - 12.2023
Event Coordinator/Bartender
Top Golf
08.2021 - 07.2022
Physical Therapy Technician
North East Orthopedics
06.2020 - 08.2021
Server
Top Of The River
05.2016 - 07.2019
Bachelor of Science -
University of West Alabama
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