Bailee Phillips
Pueblo,CO
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Artistic and Administrative Facilitator
Steel City Theatre Company
08.2023 - Current
- Facilitated artistic projects to be completed in a timely manner
- Organized special events as fundraising opportunities, successfully generating resources for continued operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
Administrative Assistant
Steel City Theatre Company
07.2020 - 07.2023
- Handle the daily administrative and HR duties of the business
- Assisting the lead HR manager with recruitment, record maintenance, payroll processing, social media campaigns, bartending, and provide clerical support to all employees
- Implemented ticketing and dance studio billing software, and led training sessions to educate staff on usage
- First point of contact to customers, students, and stakeholders of the theatre
Dance Teacher / Lead Summer Camp Counselor
Steel City Theatre Company
06.2021 - Current
- Led counselor training and assisted in developing camp curriculum
- Taught and demonstrated lessons in empathy, friendship, responsibility, inclusion, and self confidence
- Led groups of children safely through variety of camp activities.
- Provided private lessons for advanced dancers seeking more specialized instruction or audition preparation assistance.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques in jazz, contemporary and hip-hop styles
Administrative Assistant
Pueblo Country Club
06.2015 - 07.2019
- Reported to the general manager and assisted with the implementation and execution of membership activities
- Worked to resolve any member and or guest complaints with urgency
- Focused on increasing membership and building strong relationships with local businesses
- Constantly strived to improve all aspects of the operation
Education
Bachelor of Science - Communications with a concentration in Public Relations
PENNSYLVANIA STATE UNIVERSITY
12.2019
Makeup Artist Certification - Online6 Week Course
IAP CAREER COLLEGE
10.2020
High School - undefined
CENTENNIAL HIGH SCHOOL
PUEBLO, CO05.2019
Skills
- EXCELLENT TIME MANAGEMENT
- PROCESS IMPROVEMENT
- EXCELLENT COMMUNICATION SKILLS
- EXCELLENT CUSTOMER SERVICE
- PROFESSIONAL PHONE, EMAIL, PERSONAL CORRESPONDENCE
- INVOICE PROCESSING
Timeline
Artistic and Administrative Facilitator
Steel City Theatre Company
08.2023 - Current
Dance Teacher / Lead Summer Camp Counselor
Steel City Theatre Company
06.2021 - Current
Administrative Assistant
Steel City Theatre Company
07.2020 - 07.2023
Administrative Assistant
Pueblo Country Club
06.2015 - 07.2019
Bachelor of Science - Communications with a concentration in Public Relations
PENNSYLVANIA STATE UNIVERSITY
High School - undefined
CENTENNIAL HIGH SCHOOL
Makeup Artist Certification - Online6 Week Course
IAP CAREER COLLEGE
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