Bailee Waller
Slidell,LA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Office Worker
Elite Technical Management Group -Charter Spectrum
05.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Submit completed jobs into the Spectrum request system.
- Submit locate requests to show precise location measurements and boundaries for the address of job locations.
Cosmetologist
Statik The Beauty Co.
12.2021 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Increased revenue through effective customer service and inventory management.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Assistant Manager
The Salad Station
04.2022 - 05.2023
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Pinkberry
05.2017 - 11.2021
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Associate Degree in Applied Science - Cosmetology
Aveda Institute- Covington
1355 Polders Ln05.2020
Skills
- Staff Development
- Project Proposals
- Customer Relationship Management
- Desktops, Laptops and Mobile Devices
- Scheduling and Coordinating
- Directing Team Members
- Policy and Procedure Development
Vinyl designs
I have a hobby for creating things. I enjoy creating crafts with vinyl whether it be shirts, cups, special request, labeling to make organization easy, the options are endless.
Timeline
Office Worker
Elite Technical Management Group -Charter Spectrum
05.2023 - Current
Assistant Manager
The Salad Station
04.2022 - 05.2023
Cosmetologist
Statik The Beauty Co.
12.2021 - Current
Manager
Pinkberry
05.2017 - 11.2021
Associate Degree in Applied Science - Cosmetology
Aveda Institute- Covington
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