Bailee Williams

Analyzed data and generated reports to identify trends and opportunities for operational enhancements, resulting in a 20% reduction in order fulfillment time.

Collaborated with cross-functional teams to optimize operational workflows, streamline communication channels, and improve overall organizational efficiency.

Monitored and analyzed key performance indicators to identify areas for improvement and implemented strategic initiatives to increase productivity by 15%.

Handled all mail in office such as loan payments, check deposits, and customer communication.

Assessing all risk possibilities and Implenting procedures to reduce risk

• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Posted payments to accounts and maintained records.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with business analysis, documentation, and data modeling.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Organized and analyzed primary and secondary research to understand industry, market and company trends.
• Significant Cash Handling

Managed cash flow and ensured accurate balancing of vault, ATM, and coin counting machines, resulting in minimal discrepancies.

Developed and implemented streamlined processes to increase efficiency, reducing wait times for customers and improving overall branch operations.

Conducted regular audits to assess adherence to compliance and security protocols, consistently maintaining a high level of accuracy and regulatory compliance.

Acted as a knowledgeable resource for customers, addressing inquiries, resolving issues, and referring them to appropriate financial products and services.