Baileigh St. Claire
Kuna,ID
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry - Fraud Analyst
Teleperformance USA
Boise, ID
06.2022 - Current
- Use multiple web platforms to investigate customer's accounts to look for fraud.
- Apply my findings into Excel worksheets to present to clients if customers are showing fraud tendencies.
- Identified and resolved fraud through root cause analysis and research.
- Generated reports detailing findings and recommendations.
Customer Service Representative
Citibank
Meridian, ID
05.2021 - 06.2022
- Multitasked on multiple computer screens while speaking with customers over the phone.
- Managed credit card accounts, resolved complaints and disputes, and handled bank accounts and private information.
- Used interpreters to assist with different languages.
- Worked with Home Depot stores and managers to ensure the customers got the help and products they needed.
Certified Nursing Assistant
Fairview Nursing Home
Mauston, WI
08.2020 - 02.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Team Lead
Mastermold
Mauston, WI
08.2018 - 08.2020
- Used tools to assemble parts made of fiberglass.
- Worked in teams to accomplish tasks promptly.
- Ensured employees remained on task and was the contact person for any questions or concerns.
- Kept track hourly of the number of parts assembled.
- Filled out paperwork accordingly to reflect numbers, including delays, and provided reports to the head supervisor to discuss daily summaries.
Education
Associate of Arts - Business
College of Western Idaho
Nampa, ID08.2025
Skills
- Experience with customer service
- Ability to multitask while meeting tight deadlines
- Experience handling confidential information
- Experience managing multiple customer financial accounts and preparing/filing documents
- Organized and great attention to detail
- Experience with Microsoft Office products
Certification
Microsoft Word
Microsoft Excel
Timeline
Data Entry - Fraud Analyst
Teleperformance USA
06.2022 - Current
Customer Service Representative
Citibank
05.2021 - 06.2022
Certified Nursing Assistant
Fairview Nursing Home
08.2020 - 02.2021
Team Lead
Mastermold
08.2018 - 08.2020
Associate of Arts - Business
College of Western Idaho