Overview
Work History
Education
Skills
Certification
Timeline
Generic

Baileigh St. Claire

Kuna,ID

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Entry - Fraud Analyst

Teleperformance USA
06.2022 - Current
  • Use multiple web platforms to investigate customer's accounts to look for fraud.
  • Apply my findings into Excel worksheets to present to clients if customers are showing fraud tendencies.
  • Identified and resolved fraud through root cause analysis and research.
  • Generated reports detailing findings and recommendations.

Customer Service Representative

Citibank
05.2021 - 06.2022
  • Multitasked on multiple computer screens while speaking with customers over the phone.
  • Managed credit card accounts, resolved complaints and disputes, and handled bank accounts and private information.
  • Used interpreters to assist with different languages.
  • Worked with Home Depot stores and managers to ensure the customers got the help and products they needed.

Certified Nursing Assistant

Fairview Nursing Home
08.2020 - 02.2021
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Team Lead

Mastermold
08.2018 - 08.2020
  • Used tools to assemble parts made of fiberglass.
  • Worked in teams to accomplish tasks promptly.
  • Ensured employees remained on task and was the contact person for any questions or concerns.
  • Kept track hourly of the number of parts assembled.
  • Filled out paperwork accordingly to reflect numbers, including delays, and provided reports to the head supervisor to discuss daily summaries.

Education

Associate of Arts - Business

College of Western Idaho
Nampa, ID
08.2025

Skills

  • Experience with customer service
  • Ability to multitask while meeting tight deadlines
  • Experience handling confidential information
  • Experience managing multiple customer financial accounts and preparing/filing documents
  • Organized and great attention to detail
  • Experience with Microsoft Office products

Certification

Microsoft Word

Microsoft Excel

Timeline

Data Entry - Fraud Analyst

Teleperformance USA
06.2022 - Current

Customer Service Representative

Citibank
05.2021 - 06.2022

Certified Nursing Assistant

Fairview Nursing Home
08.2020 - 02.2021

Team Lead

Mastermold
08.2018 - 08.2020

Associate of Arts - Business

College of Western Idaho

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Baileigh St. Claire