Summary
Overview
Work History
Education
Skills
Affiliations
Baileigh
Timeline
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Baileigh Johnson

Lakeport,CA

Summary

Young front office assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking high schooler with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Very dependable, with a strong work ethic at a young age.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Konocti Harbor Resort
Kelseyville, CA
04.2025 - Current
  • Assisted with room reservations, changes and cancellations.
  • Greeted guests in a professional and friendly manner.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Served as first point of contact for emergency situations requiring evacuation or security personnel.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.

Front Desk Supervisor

Mt. Konocti Truck and Auto
Kelseyville , CA
01.2019 - 12.2023
  • Greeted and welcomed guests in a friendly, professional manner.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to customer inquiries via phone, email, and in person.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Education

High School Diploma -

Kelseyville Learning Academy
Kelseyville, CA
06-2027

Skills

  • Customer service
  • Conflict resolution
  • Microsoft Office
  • Data entry
  • Time management
  • Record keeping
  • Patient scheduling
  • Office administration
  • Registration and admissions
  • Statistical data management
  • Strong empathy
  • Appointment scheduling
  • Friendly and outgoing
  • Flexible schedule
  • Medical billing
  • Problem-solving
  • Payment processing
  • Verbal and written communication
  • Patient identity verification
  • Customer follow-up

Affiliations

  • Assist with sponsoring survivorship all year round.
  • help men and women in need weather its healthcare related, needing money to support with medical bills.

Baileigh

  • Very hardworking 16 year old who takes pride in her work and helping others. always hap[py to assist people with health related issues and working very hard towards a high diploma so I can peruse to get a degree in the medical field!

Timeline

Front Desk Receptionist

Konocti Harbor Resort
04.2025 - Current

Front Desk Supervisor

Mt. Konocti Truck and Auto
01.2019 - 12.2023

High School Diploma -

Kelseyville Learning Academy

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