Baileigh Lewis
Gardner,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mon Cheri Bridals
08.2022 - Current
- Lead contact for our Canadian team, working closely with sales representatives in the area to ensure smooth operations and customer satisfaction
- Maintain close relationships with accounts, ensuring their needs are met and concerns addressed promptly
- Collaborate closely with other departments to facilitate efficient communication and problem-solving
- Manage email inboxes and ensure timely responses to account inquiries
- Run reports for all orders in Canada, ensuring accurate tracking and documentation
- Facilitate transfers of goods between Canada and the USA, optimizing inventory management
- Place orders for accounts, providing prompt and efficient service
- Educate accounts on how to use our Retailers Portal, ensuring smooth navigation and utilization
- Identify and resolve discrepancies throughout company resources, contributing to process improvement initiatives.
- Train customer service representatives on policies and procedures.
- Collaborates with Quality Control department and Marketing Team in facilitating an ongoing project for ordering system to improve customer access and satisfaction.
- Works with Inventory department and factories to ensure correct products are purchased and delivered in a timely fashion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Event Coordinator
Independant Contractor
09.2024 - Current
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Facilitated efficient communication between team members by maintaining organized records of event plans, schedules, and contacts.
- Enhanced event attendee satisfaction by effectively coordinating logistics and managing event timelines.
- Handled registration process for smoother check-in, resulting in positive feedback from attendees.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
Child Development (Independent Contractor)
03.2020 - 08.2022
- Provided child care services for families, including meal preparation, educational activities, and transportation
- Created a nurturing and safe environment for children to thrive in
- Implemented age-appropriate developmental activities to stimulate growth and learning
- Communicated regularly with parents to provide updates on their child's progress and address any concerns
Server
The Mabry House
08.2016 - 02.2020
- Provided exceptional customer service to patrons in a high-volume restaurant setting
- Managed account activities, including deposits, due payments, and final balances
- Oversaw event contracts, including estimates, event profiles, and post-event summaries
- Maintained cleanliness and organization of dining areas
- Collaborated with kitchen staff to ensure timely and accurate order delivery
- Handled cash and credit transactions accurately and efficiently
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Rinchuso Plumbing
09.2018 - 08.2019
- Managed customer relations, including handling problems and complaints
- Prioritized work orders and dispatched field agents to clients' homes
- Oversaw client billing and payment collections
- Greeted incoming visitors and customers professionally and provided knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Initiated client outreach daily calls to introduce customers to products and services offered
Education
Bachelors of Science - Information Technology
American Public University
OnlineSkills
- Administrative Support: Proficient in managing email correspondence, scheduling, and maintaining organized office operations
- Team Collaboration: Skilled in collaborating with cross-functional teams to achieve common goals and objectives
- Organization: Highly organized with the ability to prioritize tasks, manage time efficiently, and meet deadlines
- Technical Skills: Proficient in computer applications and software relevant to Google Drive Including Docs, Sheets, Forms, and Calendar Proficient in computer applications and software relevant to Microsoft Outlook, Teams, and Slack
- Data entry
- Critical thinking
- Leadership Qualities: Demonstrated ability to inspire and motivate team members, foster collaboration, and drive results
- Communication: Strong verbal and written communication skills, adept at conveying information clearly and effectively
- Problem-Solving: Ability to identify issues, analyze situations, and implement effective solutions
- Order Placement and Management: Experienced in accurately placing and managing orders, ensuring timely fulfillment and customer satisfaction
- Attention to Detail: Meticulous attention to detail in tasks such as data entry, record-keeping, and quality assurance
Timeline
Assistant Event Coordinator
Independant Contractor
09.2024 - Current
Customer Service Representative
Mon Cheri Bridals
08.2022 - Current
Child Development (Independent Contractor)
03.2020 - 08.2022
Customer Service Representative
Rinchuso Plumbing
09.2018 - 08.2019
Server
The Mabry House
08.2016 - 02.2020
Bachelors of Science - Information Technology
American Public University
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