Bailey Albright
Summary
Devoted Desk Assistant ready to use excellent time management and project supervision abilities in busy classroom environments. Developed interpersonal skills and a willingness to assist fellow team members. Having creative interpersonal communication abilities is beneficial for improving back-end processes. An accountable and driven student prepared to use their education in the real world. Having a strong track record of reliability and care. Highly competent in using office equipment and has highly effective customer service abilities. Ready to use excellent time management and project supervision abilities in hectic classroom environments.
Overview
3
3
years of professional experience
Work History
Desk Assistant/Security Monitor
Office Of Housing Administration
San Diego, CA
08.2023 - Current
- Kept reception area, break area and conference room clean and orderly.
- Greeted guests warmly, providing positive first impression of company.
- Placed calls for service and maintenance on office equipment.
- Answered phone calls and emails in a timely manner.
- Help residents if they get locked out of their room, answer all their questions, and accommodate their requests.
- Apprehended trespassers and rule violators and removed from premises.
- Monitored and logged key and key card issuance.
Crew Member/Trainer
Dairy Queen
Cumberland, MD
09.2020 - 06.2022
- Explained company policies and procedures related to attendance, dress code, breaks.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Taught new crew members about store regulations and appropriate customer service methods.
- Educated trainees about appropriate hand-washing techniques, how to store food at the right temperature, and how to prevent cross-contamination.
- Carried out opening and closing duties, including replenishing supplies, cleaning surfaces, and arranging workstations.
- Organized and restocked supplies to support operations and team productivity.
Education
Allegany High School
Cumberland, MD05-2022
Some College (No Degree) - Psychology
San Diego State University
San Diego, CASkills
- Confidentiality
- Strong Organization
- Message Taking
- Order Management
- Customer Service
- Health Code Compliance
- Valid Driver's License
- Crew Leadership
- Problem-Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Telephone Etiquette
- Workplace Efficiency
Accomplishments
- Crisis Counselor Volunteer; Crisis Text Line
- Unified Tennis Coordinator
References
References available upon request.
Timeline
Desk Assistant/Security Monitor
Office Of Housing Administration
08.2023 - Current
Crew Member/Trainer
Dairy Queen
09.2020 - 06.2022
Allegany High School
Some College (No Degree) - Psychology
San Diego State University
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