Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Atkinson

Kettering

Summary

Experienced Assistant Arena Coordinator prepared for a role requiring leadership and effective team management skills. Successfully enhanced team performance through effective staff development and conflict resolution, while ensuring compliance with safety protocols. Committed to continuous improvement and fostering a collaborative environment for exceptional customer service. Adept in operational aspects of ice arena management, such as ice laying, ice maintenance, and Zamboni driving.

Overview

5
5
years of professional experience

Work History

Assistant Arena Coordinator

Kettering Ice Arena
02.2022 - Current
  • Assisted in coordinating daily operations for ice arena events and activities.
  • Facilitated scheduling and communication between staff, vendors, and customers to ensure seamless service.
  • Recorded inventory of supplies and equipment, to ensure adequate stock levels for operational needs.
  • Implemented safety protocols and ensured compliance with health regulations.
  • Resolved customer inquiries and concerns promptly, contributing to improved satisfaction levels.
  • Trained new staff on operational procedures and customer service protocols to enhance team performance.
  • Facilitated conflict resolution between customers and staff to promote an amicable environment.

Cashier

Kettering Ice Arena
10.2020 - 01.2022
  • Assisted customers with transactions and provided product information.
  • Maintained cleanliness and organization of ice arena to promote a welcoming environment.
  • Collaborated with team members to streamline operations for improved efficiency.
  • Operated cash register and implemented cash handling procedures to minimize discrepancies and ensure accurate financial reporting.
  • Trained new staff on register operations and customer service protocols.

Education

Wright State University
Dayton, OH

Sinclair Community College
Dayton, OH

Skills

  • Staff development
  • Strong leadership
  • Team management
  • Customer service
  • Ice maintenance
  • Skate fitting

Timeline

Assistant Arena Coordinator

Kettering Ice Arena
02.2022 - Current

Cashier

Kettering Ice Arena
10.2020 - 01.2022

Wright State University

Sinclair Community College

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