Summary
Overview
Work History
Education
Certification
Affiliations
References
Timeline
Generic

Bailey Barnett

Point Pleasant,WV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business and Licensing Specialist

WV Secretary of State
Charleston , WV
05.2023 - Current
  • Compiled and maintained records of licensure information.
  • Reviewed and verified licensing applications for accuracy and completeness.
  • Prepared and submitted license renewal applications to state regulatory agencies.
  • Researched state-specific regulations related to professional licensing requirements.
  • Collaborated with internal departments to ensure compliance with licensure requirements.
  • Developed a tracking system to monitor license expiration dates and renewals.
  • Assisted in the preparation of reports summarizing current licensing activities.
  • Provided support to customers during the application process for professional licenses.
  • Coordinated with external vendors to obtain necessary documentation for license applications.
  • Maintained up-to-date knowledge of applicable regulations governing professional licenses.
  • Facilitated communication between customers, internal staff, and third parties regarding licensing matters.
  • Assisted in developing strategies for improving customer satisfaction with the organization's licensing services.
  • Represented the SOS office at the WV Handle with Care Conference. Helped lunch with the WV Fusion Center to prevent human/child trafficking.
  • Verified document authenticity to process license application.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Advised management on best practices related to maintaining accurate records of licensure information.
  • Investigated past and current licensees to perform record checks.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.

Employer Program Associate/Interviewer

Workforce Wv
Morgantown , WV
08.2020 - 03.2022
  • Assisting the public daily regarding their unemployment filings/information.
  • Customer Service
  • Helped customers apply for jobs and helped them complete resumes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.

Employer Program Associate

Workforce Wv
Charleston , WV
05.2019 - 08.2020
  • Data entry
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.

Education

BBA - Human Services, Communications, Health Promotions

West Virginia University
Morgantown, WV
05-2022

Certification

  • West Virginia Notary Public

Affiliations

  • Joined with the WV Fusion Center to prevent child/human trafficking in the state of WV.

References

References available upon request.

Timeline

Business and Licensing Specialist

WV Secretary of State
05.2023 - Current

Employer Program Associate/Interviewer

Workforce Wv
08.2020 - 03.2022

Employer Program Associate

Workforce Wv
05.2019 - 08.2020

BBA - Human Services, Communications, Health Promotions

West Virginia University
  • West Virginia Notary Public

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Bailey Barnett