Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Baucom

Essex,IA

Summary

Adept at medical office administration and a proven trustworthy companion, I enhanced patient satisfaction and operational efficiency at Shenandoah Medical Center. My expertise in multitasking and professionalism significantly contributed to a positive patient care environment, showcasing my ability to manage critical situations with calmness and a focus on high-quality outcomes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Certified Nursing Assistant

Shenandoah Medical Center
07.2022 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Unit Secretary

Shenandoah Medical Center
07.2021 - 07.2022
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Supported office staff and operational requirements with administrative tasks.

Certified Nursing Assistant

Elm Heights Care Center
08.2014 - 07.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Certified Nurses Assistant - Medical

Southwest Iowa Community College
Red Oak, IA
08.2013

Skills

  • Trustworthy companion
  • Medical office administration
  • Quick problem solver
  • Documentation expert
  • Calm and level-headed under duress
  • Multitasking
  • Reliability
  • Team building
  • Professionalism
  • Time management abilities

Timeline

Certified Nursing Assistant

Shenandoah Medical Center
07.2022 - Current

Unit Secretary

Shenandoah Medical Center
07.2021 - 07.2022

Certified Nursing Assistant

Elm Heights Care Center
08.2014 - 07.2021

Certified Nurses Assistant - Medical

Southwest Iowa Community College
Bailey Baucom