- Watching Movies and TV Shows
- Gym Workouts
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
Bailey Brown
Summary
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Shannon
05.2024 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance and department goals.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Reduced registration errors through meticulous data entry and attention to detail.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Dispatcher Manager
WesTex Air
08.2020 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Utilized customer feedback to improve customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Central High School
San Angelo, TX05.2016
Skills
- Dispatch Coordination
- Payment collection
- Critical thinker
- Strong organization
- Medical terminology proficiency
- Patient confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Self motivation
- Relationship building
Accomplishments
- Employee of the Quarter - Patient Registration
- Worked and trained at various departments including Surgery Center West, Shannon Main, Shannon South, Surgery Center South, and Magdalen Clinic.
- Exceeded my departmental goal independently on multiple occasions.
Certification
- Epic Certification in Various Modules – Epic Systems Corporation.
- Basic Life Support Certification (BLS)
Interests
Timeline
Patient Registration Specialist
Shannon
05.2024 - Current
Dispatcher Manager
WesTex Air
08.2020 - 08.2024
High School Diploma -
Central High School
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