Bailey Burrow

Job Description:

• Managed approximately 30 incoming calls, emails or tickets per day from customers.
• Troubleshoot and resolve issues: Research and resolve complex customer problems by assessing complaints and providing solutions.
• Utilize multiple systems: Navigate and use various software and ticketing systems to find information and manage customer requests.
• Escalate systemic problems: Identify and escalate recurring or systemic issues to management or other teams using tools like Jira.
• Provide information: Share accurate and timely information about products, services, and account-related questions.
• Collaborate with stakeholders: Partner with other departments or teams to resolve issues and improve processes.
• Prepared written opinions or decisions regarding cases.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Fulfilled online orders and assisted customers with any issues. Secured packaging and shipping materials. Responsible for placing all replenishment PO's. Managed a very large volume of all LTL carrier shipping costs, labels, drop off and pickup services. Handled all payment issues such as account holds, invoice discrepancies, and due accounts and Corporate Business accounts.
• Completed bi-weekly payroll for 5+ employees.
• Processed and Invoiced daily invoices to Vendors and Freight Carriers.

• Negotiated pricing with Supplier for the best deal for current projects and packaging customers. Secured purchase orders and effective timelines. Created large project forecasts including materials needed, installation preparation and sit & consolidation documentation. I was in charge of weekly UA sales reporting to present to the Executives in our team meetings.
• I was also responsible for bringing in new WM used assets Buyers, materials suppliers and packaging customers.
• Completed weekly sales reports for over 30 different Buyers/Vendors.
• Managed 10+ warehouse associates and productivity daily.
  Provided daily sales reports to Executive team members.
• Implemented policies to reduce cost and eliminate waste.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Used QuickBooks to authorize and monitor purchase orders and consumables.
• Sourced vendors, built relationships, and negotiated prices.
• Purchased new products and oversaw inventory stocking and availability.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Collaborated with internal stakeholders to create timely and accurate purchase orders.
• Negotiated pricing and terms with vendors to secure best value for company.
• Facilitated resolution of vendor disputes and discrepancies.
• Identified opportunities to reduce lead times and improve inventory management.

• Responsible for setting up and hosting daily conference calls with the Business owners, Executives, and Investors of 100+ people. Created daily lists of the top sales associates and current bonus incentives. Managed all travel, lodging and business expenses for owners and executives as well as weekly initial tax preparation for each of them.