Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BAILEY CANNON

Louisville,US

Summary

Professional with highly energetic, outgoing, and detail-oriented nature. Handled multiples responsibilities while providing exceptional customer service. Compassionate customer service agent with a passion for helping others. Adept at building rapport with patients, providing clear and concise information, and resolving issues promptly. Dedicated to ensuring a positive patient experience and contributing to a seamless healthcare journey.

Overview

12
12
years of professional experience

Work History

CSA / Ramp Agent

Piedmont
Louisville, US
07.2021 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey
  • Enhanced customer satisfaction by providing timely and accurate flight information
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

Receptionist

Nortons
Louisville, KY
06.2017 - 07.2022
  • Greeted visitors and provided them with assistance.
  • Welcomes patients and visitors by greeting them warmly and answering or referring inquiries.
  • Registers patients according to standard procedures.
  • Ensures the availability of treatment information by filing and retrieving patient records.
  • Responds to our customers' needs in a way that demonstrates the courtesy and respect they deserve.
  • Provides our customers with prompt service.
  • Listens attentively to our customers in order to fully understand their needs.
  • Our messages to customers and team members should be delivered with courtesy, clarity, and care.
  • We communicate pertinent clinical and work status information to the employer and other team members as assigned.
  • Interacts effectively and in a supportive manner with persons of all backgrounds.
  • Respects and maintains the privacy and dignity of patients, and assures patient confidentiality at all times.
  • Provides efficient and professional telephone services.
  • Schedules appointments for patients.
  • Scans and files administrative and medical information in the patient's medical record.
  • Makes appointment reminder calls to patients with upcoming appointments.
  • Maintains forms and office supplies required.
  • I answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments, to prevent billing issues.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Assisted with front desk tasks, such as check-ins and check-outs, contributing to a seamless patient experience.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Obtained payments from patients, and scanned identification and insurance cards.

Delivery Associate/Driver

Amazon Fulfillment Associates
Jeffersonville, IN
02.2020 - 08.2021
  • Delivered a wide variety of packages including boxes
  • Assured shipments arrived at destination
  • Utilized handheld technology to process and ensure timely deliveries
  • Assured inventory was consistently accurate
  • Received, unloaded and delivered packages
  • Adhered to Department of Transportation (DOT) regulations
  • Managed paperwork
  • Refueled vehicle

Sales Associate

Finish Line
Louisville, KY
09.2015 - 05.2017
  • Answered customer questions
  • Communicated with customers over the phone
  • Responsible for resolving all customer complaints
  • Processed customer transactions
  • Handled returns and exchanges
  • Maximized sales transactions
  • Monitored inventory
  • Restocked merchandise
  • Organized new merchandise
  • Responsible for general cleaning
  • Helped ensure customer satisfaction

Kroger Retail Clerk

Kroger Stores
Louisville, KY
12.2012 - 08.2015
  • Replenished and rotated product inventory in Grocery
  • Built relationships with customers
  • Processed customer account upgrades
  • Received and processed payments from sales
  • Performed periodic floor audits
  • Cleaned sales floor after closing
  • Collaborated with corporate customer satisfaction team
  • 3 years of cashier experience

Education

High School -

Doss High School
Louisville, KY
06.2014

Skills

  • Ability to work in team structure
  • Inbound call answering
  • Credit card payment processing
  • Communication Skills
  • Teamwork skills
  • Professionalism
  • Multitasking
  • Ability to plan, organize, and prioritize work
  • Ability to obtain and process information
  • Willingness to learn new skills
  • Customer Service / Sales
  • Inventory, Cashier
  • Delivery driver experience
  • Route driving
  • Medical records

Languages

English

Timeline

CSA / Ramp Agent

Piedmont
07.2021 - Current

Delivery Associate/Driver

Amazon Fulfillment Associates
02.2020 - 08.2021

Receptionist

Nortons
06.2017 - 07.2022

Sales Associate

Finish Line
09.2015 - 05.2017

Kroger Retail Clerk

Kroger Stores
12.2012 - 08.2015

High School -

Doss High School

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BAILEY CANNON