Bailey Clifford
Fletcher,NC
Summary
Skilled in customer relations, have leadership qualities, and am team-oriented. Highly organized, and great with time Management. Am creative thinking with attention to detail. Skilled in communications. Lifelong learner. High adaptability and flexibility. Enthusiastic, energetic professional with 7 years of experience in customer service and relations. Along with a diverse career background. Highly skilled in communication, organization, and problem-solving. Community-driven and loves to volunteer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Payroll Bookkeeper/Attendance Secretary
Asheville City Schools
Asheville, NC
10.2023 - 07.2024
- Processed payroll for over 150 employees every month.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions, and other pay-related items.
- Prepared and drafted sporting contracts for athletic coaching.
- Maintained accurate records of attendance and absences for all 1,300 students and staff in the school.
- Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
- Handled confidential information regarding students carefully and with discretion.
Insurance Agent
Farmers Insurance Agency
Austin, TX
12.2022 - 03.2023
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Followed up with customers to check on changing needs and propose new offerings.
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Server/Bartender/Prep Cook
HG Hotels, First Interstate Bank
Austin, TX
01.2022 - 04.2022
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered food from the kitchen, fulfilling additional requests to maximize guest satisfaction.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
Banker/Teller Service Representative
First Interstate Bank
Bozeman, MT
06.2019 - 11.2020
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Opened new checking, savings and lines of credit for customer accounts.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Participated in community outreach events to promote awareness of the bank's services.
- Provided technical support to colleagues who encountered difficulties while using software programs.
Office Assistant/Phone Operator
City Motor Company
Great Falls, Montana
03.2012 - 08.2015
- Performed any office work while learning the ins and outs of what runs an effective and successful office.
- Greeted visitors and assisted by answering general questions, and directed them to the desired office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents and electronic files.
Education
Bachelor of Arts - Interior Architecture
Ohio University
Online12-2025
Bachelor of Science - Business Marketing
Montana State University
Billings, MT12-2019
Associate of Arts - Pastries And Baking
Auguste Escoffier School of Culinary Arts
Austin, TXSkills
- Microsoft Word/Excel/Powerpoint
- Google Suites/Teams
- Beginner Revit/AutoCAD
- CRM/Payroll Programs
- Relationship Building
- Customer Service
- Bookkeeping
- Customer Relations
- Organizational Skills
- Team Oriented
- Office Administration
- Time Management
- Superior attention to detail
- Excellent Communication
Certification
- Life and Health License - 2023
- Property and Casualty Licesnce - 2023
- TABC Certified
- Texas Food Handlers Certified
Timeline
Payroll Bookkeeper/Attendance Secretary
Asheville City Schools
10.2023 - 07.2024
Insurance Agent
Farmers Insurance Agency
12.2022 - 03.2023
Server/Bartender/Prep Cook
HG Hotels, First Interstate Bank
01.2022 - 04.2022
Banker/Teller Service Representative
First Interstate Bank
06.2019 - 11.2020
Office Assistant/Phone Operator
City Motor Company
03.2012 - 08.2015
Bachelor of Arts - Interior Architecture
Ohio University
Bachelor of Science - Business Marketing
Montana State University
Associate of Arts - Pastries And Baking
Auguste Escoffier School of Culinary Arts
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