Bailey Collins
Petersburg,VA
Summary
Dynamic Office Manager at Haley CDJR with exceptional customer service and organizational skills. Successfully streamlined operations, enhancing efficiency and maintaining confidentiality. Proven track record in administrative oversight and staff hiring, fostering a collaborative work environment. Adept at managing budgets and implementing effective communication strategies to drive team productivity.
Overview
13
13
years of professional experience
Work History
Office Manager
Haley CDJR
04.2016 - 10.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
Assistant Bakery Manager
Martin's
11.2013 - 04.2017
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
- Assisted in budget planning and cost-control measures, contributing to the financial success of the bakery department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained cleanliness and hygiene in bakery premises.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Parts Department Supervisor
Appliance Repair Center
02.2013 - 10.2013
- Stayed up-to-date on emerging technologies related to automotive part systems so as to provide informed recommendations on necessary upgrades or replacements.
- Established effective communication channels with vendors to optimize supply chain efficiency.
- Maintained a clean and well-organized workspace, promoting efficiency and safety among staff members.
- Oversaw the accurate processing of returns and exchanges, maintaining a high level of customer satisfaction.
- Promoted excellent customer service by providing knowledgeable assistance and prompt resolution of issues.
- Managed department budget effectively, adhering to financial guidelines while maximizing operational efficiency.
- Streamlined parts ordering process for increased accuracy and timeliness of deliveries.
Education
No Degree - Liberal Arts
J Sargeant Reynolds
Richmond,VASkills
- Customer service
- Mail handling
- Organizational skills
- Office administration
- Scheduling and calendar management
- Bookkeeping
- Staff hiring
- Customer relations
- Administrative oversight
- Administrative support
Timeline
Office Manager
Haley CDJR
04.2016 - 10.2025
Assistant Bakery Manager
Martin's
11.2013 - 04.2017
Parts Department Supervisor
Appliance Repair Center
02.2013 - 10.2013
No Degree - Liberal Arts
J Sargeant Reynolds
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