Bailey Copus
Celina,TX
Summary
Versatile and dynamic professional with a proven track record in pool maintenance at HOA Pools, logistics coordination at Auto Driveaway, and enhancing customer service at Eldorado Country Club. Excelled in algae treatment and problem-solving, significantly improving operational efficiency and customer satisfaction. Demonstrates exceptional teamwork and a keen eye for detail, ensuring top-notch service delivery across diverse roles.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Logistify LLC
05.2025 - Current
- Coordinated logistics operations to optimize supply chain efficiency and reduce delivery times.
- Developed transportation schedules to streamline shipments and improve service reliability.
- Collaborated with vendors to negotiate contracts and secure cost-effective shipping solutions.
- Implemented process improvements that enhanced operational workflows and reduced errors in order fulfillment.
- Trained new team members on logistics procedures and systems, fostering a culture of knowledge sharing.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Reduced delivery times to customers by optimizing route planning and scheduling.
Server
The Gin
01.2025 - 09.2025
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed table assignments and coordinated with kitchen staff to streamline service flow.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Collaborated with management to improve efficiency of service operations through feedback sessions.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Pool Cleaner
HOA Pools
05.2024 - 03.2025
- Brushed walls, cleaned tiles, and vacuumed pool floors to prevent the build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Skimmed pool surfaces before emptying skimmer baskets.
- Completed backwash procedures using various types of filters.
- Kept accurate records of all services performed per visit using handheld devices or paper logs as needed.
Logistics Coordinator
Auto Driveaway
01.2016 - 05.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Strategized best methods and tactics for efficient storage and handling of materials.
Food Runner/Server
Eldorado Country Club
06.2018 - 08.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Enhanced dining experience for patrons by promptly delivering food orders from the kitchen to tables.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Maintained cleanliness and organization in the dining area, contributing to an inviting environment.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Education
Commercial Music - Music Business
Collin County Community College
Plano, TX11-2022
Skills
- Safety equipment usage
- Strong work ethic
- Pool maintenance expertise
- Teamwork mindset
- Equipment operation
- Chemical handling proficiency
- Filter cleaning
- Cash handling
- Guest engagement
- Hospitality service expertise
- Pool vacuuming mastery
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Physical stamina
- Decision-making
- Logistics analysis
- Shipment tracking
- Transportation planning
- Punctual and dependable
- Freight negotiation
- Driver scheduling
Languages
English
Full Professional
Interests
- Music
- Video Gaming
- Swimming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Watching Movies and TV Shows
- Photography
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Wine Tasting
- Playing Sports
- Road Trips
- I like looking at the stars and learning about constellations
- Personal Development and Self-Improvement
Timeline
Logistics Coordinator
Logistify LLC
05.2025 - Current
Server
The Gin
01.2025 - 09.2025
Pool Cleaner
HOA Pools
05.2024 - 03.2025
Food Runner/Server
Eldorado Country Club
06.2018 - 08.2020
Logistics Coordinator
Auto Driveaway
01.2016 - 05.2024
Commercial Music - Music Business
Collin County Community College