Bailey Cox
Louisville,KY
Summary
Diligent College Student focused on Sociology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. As well as a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Staff Helper
Office of Housing & Community Development
Louisville, KY
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Monitored operations and reviewed records and metrics to understand company performance.
- Answered questions seeking help with paying utilities and how to get rental assistance
- Emailed landlords requesting documents such as W-9s, leases, ledgers, and management agreements
- Attended weekly meetings discussing the budget, how many checks have gone out, information about mediation programs, information about housing, and discussions of questions or concerns
- Worked with a team to make phone calls offering legal aid assistance
- Worked on a spreadsheet to update housing information
- Reviewed cases of people on the brink of eviction, worked with them to get documents to assist them
Kennel Technician
Dixie Animal Hospital
Louisville, KY
06.2023 - 07.2023
- Ordered, unloaded, and properly stored animal feed and supplies
- Provided proper nutrition and dietary needs for animals
- Completed grooming, and bathing for dogs
- Fed animals daily and verified access to fresh water
- Mixed food, supplements and medications according to instructions and knowledge of animal species
- Organized supplies needed for daily operations of the kennel facility
- Consulted with pet owners on facility and status of pets
- Administered medicine to animals and monitored health following treatment
- Adhered strictly to established protocols regarding euthanasia of ill or aged animals
- Assisted veterinarians with medical procedures such as administering medications and vaccinations
- Cleaned cages, kennels between each animal stay using appropriate disinfectants, cleaning agents
- Maintained a clean, safe, and healthy environment for animals in kennel facilities
- Handled and restrained animals for medical procedures.
Production
Panera
Louisville, KY
10.2022 - 05.2023
- Utilized problem-solving skills to quickly resolve any production issues
- Operated machines safely by following OSHA standards
- Observed production processes and quickly identified issues to reduce downtime
- Classified defects from finished orders for record tracking and statistics
- Followed written instructions, diagrams, and drawings to fulfill product needs
- Assisted in training new employees on safety practices and procedures
- Collaborated effectively with other members of the team to complete projects efficiently
- Maintained a clean and safe work environment, adhering to safety protocols.
Cashier
McAlisters
Louisville, KY
11.2021 - 02.2022
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Developed strong customer service skills by providing efficient and accurate service
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
- Delivered exceptional customer service at all points of contact
- Resolved customer complaints professionally in accordance with company policy
- Assisted customers with locating items throughout the store when needed
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Built and maintained positive working relationships with co-workers
- Used POS system to complete purchases for customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Accurately processed customer payments using cash, credit cards, and checks
- Provided excellent customer service by greeting customers and offering assistance.
Education
Bachelor of Science - Sociology
University Of Louisville
Louisville05.2027
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY06-2023
Skills
- Vaccination Administration
- Health and Wellbeing
- Dietary Needs
- Reading Comprehension
- Animal Restraining
- Laundry Duties
- Animal Bathing
- Attention to Detail
- Flexible Schedule
- Telephone Etiquette
- Interpersonal and Social Skills
- Multitasking and Organization
- Collaboration
- Team Collaboration
- Outstanding Communication Skills
- Data Management
- Fast Learner
- Data Evaluation
- Documentation Management
Certification
NOCTI
Timeline
Staff Helper
Office of Housing & Community Development
11.2023 - Current
Kennel Technician
Dixie Animal Hospital
06.2023 - 07.2023
Production
Panera
10.2022 - 05.2023
Cashier
McAlisters
11.2021 - 02.2022
Bachelor of Science - Sociology
University Of Louisville
High School Diploma -
Pleasure Ridge Park High School
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