Bailey Crabtree
Owensboro,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Don Moore Automotive Team
05.2018 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Cashier
Jays Drive In
05.2014 - 04.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Stocker
Hobby Lobby
10.2017 - 02.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Mclean County High School
Calhoun, KY05.2017
Skills
- Clerical Support
- Cost Estimation
- Service Estimates
- Price Quoting
- Repairs Scheduling
- Customer Service
- Service Recommendations
- Computer Skills
- Excellent Communication
- Team Collaboration
- Listening Skills
- Service Order Flow
- Service Scheduling
- Attention to Detail
- Performance Goals
- Work Order Interpretation
- Strong Work Ethic
- Customer Relationship Management
Timeline
Service Advisor
Don Moore Automotive Team
05.2018 - Current
Cashier/Stocker
Hobby Lobby
10.2017 - 02.2018
Cashier
Jays Drive In
05.2014 - 04.2018
High School Diploma -
Mclean County High School
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