Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Deeds

Frisco,TX

Summary

Seasoned Operations Manager with a proven track record at Republic Services, adept in health and safety compliance and fostering team leadership. Excelled in enhancing customer service and operational efficiency, achieving a 92% engagement survey score. Skilled in Microsoft Office, with a knack for driving performance and resolving conflicts, ensuring regulatory adherence and maximizing productivity.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Republic Services
Lewisville, TX
05.2021 - Current
  • Manages a staff, including hiring, training, coaching, and performance management; develops supervisory goals and objectives; and effectively resolves safety issues and claims.
  • Implement and execute plans to complement the business unit’s strategic and operating plan; champion the execution of tactical initiatives within the business unit to maximize the customer experience, growth, and durability, while optimizing profitability.
  • Ensure maximum productivity and route management systems for commercial and roll-off routes, and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.
  • Interact with customers and local, state, and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met.
  • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
  • Lead operations to ensure compliance with all standards, including environmental, operating, regulatory, safety, accounting, and ethics.
  • Approve expenses and manage the budget for the operations department, including the approval of purchase orders and vendor pricing.
  • Develop a best-in-class team, and workplace culture, and effectively manage performance and talent development; drive best-practice sharing.
  • Build and maintain strong and effective relationships with relevant government, community, and environmental groups.

Operations Supervisor

Republic Services
Lewisville And Itasca, TX
02.2015 - 04.2021
  • Effectively communicated with city officials and industrial customers to ensure satisfaction with services and conflict resolution.
  • Managed 45 drivers and their crew, including the operations dispatch team (5 counties, 24 cities), ensuring productive route assignments were given, and evaluated the daily effectiveness of the industrial line of business.
  • Maintained safety books for monthly review, and led morning safety, OSHA, and tailgate meetings.
  • Conducted weekly meetings to discuss the line of business stats with the management team.
  • Instrumental in reducing minutes per haul from 116 mph to 97 mph.
  • Cultivated relationships within the industrial team, which has resulted in a 92 on the engagement survey.
  • Provided quality coaching, training, and evaluation of employees to meet the goals of the company.
  • Completed and maintained a variety of daily reports.

Operations Manager

U.S. Army Active Duty
Fort Campbell, KY
02.2010 - 01.2015
  • Managed the administration, health, welfare, morale, discipline, training, and professional development of over 140 military personnel.
  • Routinely inspected equipment to determine the necessity of repairs or maintenance for military vehicles prior to deployment.
  • Managed the maintenance and accountability of equipment valued at over $5 million, with zero loss.
  • Responsible for tracking and monitoring all aviation mission requests for seven U.S. Military and two Iraqi Army agencies.
  • Managed a 24-hour operations office, coordinating short-notice deployments in support of worldwide accident investigations for the Army Safety Program.
  • Responsible for rebuilding and maintaining the housing, office areas, and surrounding facilities for 12 buildings while deployed in Afghanistan.

Education

Associate of Science - Education

Howard College
Big Spring, TX

Skills

  • Health and safety compliance
  • Performance reporting
  • Performance monitoring
  • Production
  • Incidents management
  • Microsoft office expertise
  • Client relations
  • Customer service
  • Staff training
  • Employee relations and conflict resolution
  • Team building/leadership

Certification

  • Certified OSHA Standards for General Industry (2008)
  • Senior Leader Course (2005)
  • Certified Risk Management Course (2003)

Timeline

Operations Manager

Republic Services
05.2021 - Current

Operations Supervisor

Republic Services
02.2015 - 04.2021

Operations Manager

U.S. Army Active Duty
02.2010 - 01.2015

Associate of Science - Education

Howard College

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Bailey Deeds