Bailey Dent
McGregor,Texas
Summary
Dedicated dental office professional with a proven track record, enhancing office operations and patient satisfaction. Skilled in policy administration and empathetic patient relations. Always striving to work hard with dedication and compassion, while faithfully serving the Lord and positively influencing the lives or others in all that I do.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Lake Shore Dental
Waco, TX
11.2015 - 11.2024
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Oversee all insurance task throughout the office. Tasks included, but were not limited to verification, batching, filing claims, and pre-estimates, as well as submitting electronically. Responsible for downloading all direct deposits from insurance companies and posting them to patient accounts. Review and post EOBs for all insurance payments.
Registered Dental Assistant
Hillcrest Dental Care
Waco, TX
08.2014 - 10.2015
- Assisted dentists in permanent and temporary restorative procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
Registered Dental Assistant
Texas State Technical College
Waco, TX01-2014
Bachelor of Arts - Education
Tarleton State University
Stephenville, TX01-2013
Skills
- Scheduling
- Patient Relations
- Policy administration
- Conflict Resolution
- Empathy and Compassion
- Operations Management
- Office meetings
- Payment plans
- Insurance verification
- Insurance submission
- Insurance posting
- Communication Skills
- Revenue Growth
- Reporting and documenting
- Multitasking Abilities
- Employee Training
- Time management abilities
- Performance reviewing
- Team building
- HIPAA Compliance Understanding
Certification
- Registered Dental Assistant
- Nitrous Oxide Monitoring Certification
- CRP Certification
References
References available upon request.
Timeline
Dental Office Manager
Lake Shore Dental
11.2015 - 11.2024
Registered Dental Assistant
Hillcrest Dental Care
08.2014 - 10.2015
- Registered Dental Assistant
- Nitrous Oxide Monitoring Certification
- CRP Certification
Registered Dental Assistant
Texas State Technical College
Bachelor of Arts - Education
Tarleton State University
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