Bailey Dickson
Papillion
Summary
Enthusiastic and energetic worker, with 10 years of experience in various customer service roles. As a result, is skilled in conflict resolution, providing exceptional customer service, highly reliable, and detail oriented. Known for quick thinking, consistently maintaining clean and safe work environment, and having an upbeat, positive personality.
Overview
11
11
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
11.2024 - Current
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Streamlined onboarding processes for new members, ensuring smooth transitions into the organization.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Boba Barista
Sip Cha Papillion
07.2024 - 10.2024
- Used knowledge of teas and brewing methods to recommend drinks to customers.
- Memorized or referenced readily accessible information to relay to customers.
- Trained new baristas on proper preparation techniques.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Followed all health and safety regulations regarding food preparation and sanitation standards.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Replenished supplies to maintain adequate stock levels.
- Performed cashier duties such as taking payments, making change, and providing receipts to customers.
- Developed relationships with regular customers through friendly conversation.
- Provided detailed information about menu items to customers while upselling additional items when appropriate.
Company Manager
Heartland Youth Ballet
10.2017 - 05.2024
- Submit weekly scheduling to Studio Owner
- Run rehearsals- in charge of 1-20 dancers at a time, correcting form, ensuring dancers were moving safely and efficiently
- Teaching weekly dance classes
- Troubleshooting technology (window's OS, bluetooth speakers)
- Taught regular strength, flexibility, and mat pilates classes tailored to the dancers' various injuries and needs
- Resolving conflicts in a swift and peaceful manner
- Interacting in with kindness and patience
- Answered client calls, questions, and directing to the owner when necessary
- Putting together class plans for all teachers to ensure all students are getting consistent training
- Proof reading, editing, and submitting correct information, ensuring clients get accurate information
- Utilized strong problem solving skills to make sound decisions in challenging situations.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Identified operational process inefficiencies to recommend necessary improvements.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed and maintained effective working relationships with employees, customers, vendors and other business partners.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Monitored team productivity and performance to support goals.
Ballet Mistress
Heartland Conservatory of Dance
08.2014 - 05.2024
Education
Certification - Ballet training & Dancer health and wellness
American Ballet Theater
New York06.2023
High School Diploma -
Bellevue West Senior High School
Bellevue, NE05.2017
Skills
- Conflict Resolution
- Strong Work Ethic
- Reliability and punctuality
- Equipment Maintenance
- Positive Attitude Display
- Conflict Mediation
- Friendly and outgoing
- Active listener
Timeline
Member Experience Specialist
VASA Fitness
11.2024 - Current
Boba Barista
Sip Cha Papillion
07.2024 - 10.2024
Company Manager
Heartland Youth Ballet
10.2017 - 05.2024
Ballet Mistress
Heartland Conservatory of Dance
08.2014 - 05.2024
Certification - Ballet training & Dancer health and wellness
American Ballet Theater
High School Diploma -
Bellevue West Senior High School
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