Bailey Doucette
ER-Patient Care Technician
Aurora,IL
Summary
I am a dedicated and service-driven individual with a lifelong passion for helping others. My career began at 15, working for The Rocky Mountain Chocolate Factory, followed by retail experience at Puma. From age 17 to 24, I worked in the hospitality industry throughout Chicago, developing strong interpersonal and communication skills in fast-paced environments. At 21, I transitioned fully into bartending, where I learned the importance of composure and quick decision-making under pressure.
At 24, I entered the healthcare field as a Patient Care Technician in the Emergency Room, where I discovered my true calling in public service. Though the ER brings challenges and loss, it is deeply rewarding to help people on their hardest days and to play a part in saving lives.
I am EMT-B certified and hold certifications in CPR/AED (AHA), PERC, FCC, concealed carry, and firearm training. My background in emergency care, hospitality, and high-pressure teamwork has shaped me into a calm, focused, and reliable professional ready to serve my community.
My mission is to wake up each day with purpose — to respond when it matters most, protect and serve others, and contribute to a safer, healthier community. I’m ready to grow, to learn, and to make a lasting difference in the lives of others.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Patient Care Technician
Rush Copley Emergency Room
Aurora , IL
07.2025 - Current
- Perform direct patient care in a fast-paced emergency environment, supporting physicians, and nurses in trauma and critical care situations.
- Draw blood via straight-stick venipuncture (non-IV), collect specimens, and assist in preparing patients for diagnostic procedures and treatments.
- Respond to medical emergencies, perform CPR, and assist during resuscitation efforts and codes.
- Provide assistance during trauma activations, including patient positioning, wound care support, and monitoring vital signs.
- Observe, document, and maintain safety for psychiatric patients under one-on-one supervision, ensuring that they do not harm themselves or others.
- De-escalate hostile or aggressive patient behavior using calm communication, empathy, and situational awareness.
- Apply soft and hard restraints when necessary, following hospital protocols to ensure the safety of patients and staff.
- Collaborate with interdisciplinary teams to maintain an efficient workflow and deliver high-quality, compassionate care under pressure.
- Maintain a clean, safe, and organized environment, adhering to strict infection control and hospital safety standards.
- Work closely alongside police officers, firefighters, and paramedics during trauma activations and emergency arrivals, ensuring smooth patient handoffs and coordinated care.
- Communicate effectively with law enforcement during incidents involving victims, suspects, or patients in custody, maintaining professionalism and confidentiality.
- Monitored vital signs and recorded patient information accurately for the medical staff.
- Collaborated with nurses to ensure timely patient assessments and interventions.
- Maintained cleanliness and organization of patient care areas in the hospital.
- Provided emotional support to patients and families during stressful situations.
- Operated medical equipment under supervision, ensuring proper functionality at all times.
- Educated patients about procedures and treatment plans to enhance understanding.
- Participated in team meetings to discuss patient care strategies and improvements.
- Answered call lights promptly, and responded appropriately to requests from patients, families, and staff members.
- Assisted with patient admissions, discharges, and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in the patient's condition and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by a physician or RN.
- Documented patient intake, dietary requirements, and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens, such as urine samples, for testing purposes according to established protocols.
- Restocked the unit frequently with the necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in the patient's condition, and obtained necessary care for medical concerns.
- Instructed new employees on the proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout the shift.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected, and emptied patient bedpans on a frequent basis.
Server and Bartender
Potters Place
Naperville, IL
02.2023 - 07.2025
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on the cash register and point-of-sale system.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Monitored the dining room for cleanliness and proper setup at all times.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stay informed about daily specials, new menu items, and promotions.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Enforced minimum age requirements for the consumption of alcoholic beverages by checking identification.
Bartender
Two Brothers Roundhouse
Aurora, IL
02.2021 - 07.2025
- Processed payments accurately and efficiently with the POS system.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- I cleansed the glasses with a sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products, or trends.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties, including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Organized storeroom inventory of supplies, such as cups, napkins, and straws.
- Assisted in setting up the bar for the service shift.
- Greeted customers, and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of the bar area, glassware, utensils, and equipment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Displayed and retained extensive knowledge of the liquors, wines, and entrées.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within a fast-paced environment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Persuaded highly intoxicated customers to stop drinking, and arranged alternative transportation.
- Cleaned up spills and broken glassware, and safely disposed of sharp pieces.
- Maintained safety and sanitation standards with firm enforcement among bar staff.
Lead Barback
Federales
Chicago, IL
03.2019 - 02.2021
- Verify IDs when serving alcohol according to state laws.
- Maintained cleanliness throughout the bar area by wiping down surfaces often.
- Performed daily side work tasks such as cleaning glasses, cutting fruit, and stocking ice bins.
- Assisted bartenders with drink orders during busy periods.
- Ensured compliance with health department regulations by monitoring food preparation and storage practices.
- Responded promptly to any complaints or issues from customers, or staff members.
- Resolved conflicts between customers, or staff members, when necessary.
- Organized and restocked supplies for a smooth workflow during peak hours.
- Assisted in the training of new barbacks, and ensured that all safety protocols were followed.
- Checked the temperatures of kegs and coolers regularly to maintain quality control standards.
- Removed, washed, and polished empty glasses, took plates to the kitchen, and discarded the trash.
- Replenished bar glasses, garnishes, and condiments.
- Cleaned up spills, and brought replacement items to tables.
- Stocked refrigerating units with wines, bottled beer, and replaced empty beer kegs.
- Maintained a spotless, well-stocked bar, organized and ready for customer demands.
- Disinfected bathrooms and resupplied with proper paper products.
- I took food and drinks to the bar and table customers.
Education
Firearms Training, Gun Saftey
Krimson Security And Fingerprinting Inc.
Westmont, IL02-2025
Fire Science & Paramedic
Waubonsee Community College
Sugar Grove, ILSkills
- Emergency response and patient care under pressure
- Strong interpersonal communication and conflict resolution
- Crisis management and calm decision-making in high-stress situations
- Team-oriented mindset with proven leadership in fast-paced environments
- Situational awareness and quick adaptability
- CPR/AED and EMT-B certified; experienced in trauma and emergency settings
- Ability to assess, prioritize, and act swiftly in critical scenarios
- Excellent multitasking, organization, and time management skills
- High emotional intelligence and empathy in dealing with the public
- Strong physical stamina, discipline, and reliability
- Knowledge of safety protocols and emergency procedures
- Experience with de-escalation and customer service in challenging situations
Affiliations
- Hiking
- Weight lifting
- Running
- Traveling
Accomplishments
- Received a metal for completion of The Midwest OCR race
- Received my certification as a EMT-B
- Started working at Rush Copley ER as a Patient Care Technician
Certification
- EMT-B certified
- CPR/AED (AHA)
- PERC
- FCC
- Concealed carry
- Firearm training
- Inducted member of the National Society of Leadership and Success
Timeline
Patient Care Technician
Rush Copley Emergency Room
07.2025 - Current
Server and Bartender
Potters Place
02.2023 - 07.2025
Bartender
Two Brothers Roundhouse
02.2021 - 07.2025
Lead Barback
Federales
03.2019 - 02.2021
Firearms Training, Gun Saftey
Krimson Security And Fingerprinting Inc.
Fire Science & Paramedic
Waubonsee Community College