Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Drapola

Bailey Drapola

Tampa,FL

Summary

Student-athlete pursuing a career in Human Resources. Team-oriented and willing to succeed. Managed 20+ hours of softball, 20+ hours of work and 12 credit hours at once.

Overview

6
6
years of professional experience

Work History

HR Administrator

Oldcastle APG
07.2023 - Current
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Oversaw hiring, staffing, and labor law compliance.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Administered employee benefits programs and assisted with open enrollment.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Shift Leader

Dairy Queen
02.2018 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Developed and implemented new processes and procedures to streamline operations.

HR Intern

NLMK
05.2022 - 08.2022
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Created and updated tracking spreadsheets using MS Excel.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Worked with HR team to coordinate company events.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Developed strong written and verbal communication skills.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
  • Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Answered phone and performed clerical duties to assist human resources department.

Front End Associate

Lowe's
05.2020 - 05.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Master of Science - Human Resources

University of South Florida
Tampa, FL
08.2024

Bachelor of Arts - Health Services Administration

University of Pittsburgh
Pittsburgh, PA
05.2023

Skills

  • Time Management
  • Reliable
  • Hard-working
  • Trustworthy
  • Outgoing
  • Adaptable

Timeline

HR Administrator

Oldcastle APG
07.2023 - Current

HR Intern

NLMK
05.2022 - 08.2022

Front End Associate

Lowe's
05.2020 - 05.2022

Shift Leader

Dairy Queen
02.2018 - 04.2023

Master of Science - Human Resources

University of South Florida

Bachelor of Arts - Health Services Administration

University of Pittsburgh

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Bailey Drapola