Bailey Erps
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Purple Garlic. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in point of sale operations and team collaboration, consistently ensuring a seamless dining experience while managing high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Expo/Server
The Purple Garlic
San Antonio, TX
06.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Assisted staff by serving food and beverages or bussing tables.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Took reservations over phone and in person.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assigned patrons to suitable tables according to server rotation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Baseball And Softball Umpire
YMCA
San Antonio, TX
09.2023 - 06.2024
- Officiated sporting events, games or competitions and enforced game rules.
- Issued warnings or ejections when necessary according to established guidelines.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Dealt with coaches during games, addressing complaints against opposing teams for alleged rule infractions and administering penalties.
- Watched game timer to make time-sensitive calls related to time-outs and ends of innings, and need to start or stop play.
- Delivered calls on every pitch, whether ball, strike or foul, keeping track of rapid pitcher, ball and batter movement to make accurate calls.
- Demonstrated patience, objectivity, and fairness in all interactions with players and coaches.
- Adhered strictly to umpiring codes of ethics and conduct.
Host
Olive Garden Restaurant
San Antonio, TX
10.2022 - 09.2023
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted staff by serving food and beverages or bussing tables.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed incoming calls during busy shifts.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Communicated with servers about new tables, changes in food availability and customer comments.
Front Desk Receptionist
Thread Brow Studio and Salon
San Antonio, TX
10.2020 - 06.2022
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Signed for packages, recorded deliveries and distributed to personnel.
- Assisted with scheduling appointments for clients and visitors.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX06-2025
Skills
- Customer service
- Point of sale operation
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- First aid training
- Stress management
Accomplishments
- Won the NISD Poetry Contest twice
Certification
- CPR and First Aid Trained
Affiliations
- Played Softball for years
Timeline
Host/Expo/Server
The Purple Garlic
06.2024 - Current
Baseball And Softball Umpire
YMCA
09.2023 - 06.2024
Host
Olive Garden Restaurant
10.2022 - 09.2023
Front Desk Receptionist
Thread Brow Studio and Salon
10.2020 - 06.2022
High School Diploma -
Tom C. Clark High School
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