Bailey Flanagan
Clearfield,PA
Summary
Experienced administrative professional prepared for this role with strong background in administration functions and office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Known for reliability and adapting to dynamic work environments. Great with fast-paced work environments. Very knowledgeable with finances and payroll expenses and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Clearfield Regional Police Department
12.2023 - Current
- Managed scheduling and coordination of meetings for department personnel.
- Processed incoming reports and maintained accurate records in the database.
- Assisted in preparing documents for investigations and court proceedings.
- Organized departmental files, enhancing accessibility and retrieval efficiency.
- Implemented filing system improvements, reducing retrieval time for critical documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Reviewed and reconciled payroll discrepancies, enhancing accuracy and efficiency in processing.
- Maintained detailed records of payroll transactions using advanced payroll software systems.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Prepared monthly financial reports, highlighting variances and budget adherence.
- Conducted reconciliations of bank statements to maintain integrity of financial data.
- Developed compelling grant proposals to secure funding for various programs.
Head Cashier
Lowe's
05.2022 - Current
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Managed customer transactions efficiently, resolving issues to enhance satisfaction.
- Developed scheduling strategies to optimize cashier coverage during peak hours.
- Implemented process improvements that reduced transaction times and increased efficiency.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
Secretary / Treasurer
Lawrence Township
12.2022 - 12.2023
- Managed office correspondence, ensuring timely communication across departments.
- Scheduled appointments and meetings, optimizing staff availability and resource allocation.
- Assisted in preparing reports and presentations, enhancing clarity and accuracy of information.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Processed payroll for diverse employee groups, ensuring compliance with federal and state regulations.
- Maintained detailed records of payroll transactions using advanced payroll software systems.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Legal Researcher
CNB Bank
06.2019 - 12.2022
- Collaborated with attorneys to develop effective strategies for various legal matters.
- Reviewed and organized legal documents to ensure accuracy and compliance with regulations.
- Managed client relationships to enhance satisfaction and retention.
- Developed tailored account strategies to meet diverse client needs.
- Coordinated with cross-functional teams to deliver seamless service solutions.
- Analyzed account performance data to identify growth opportunities.
- Facilitated customer account management through effective communication and problem resolution.
- Analyzed financial transactions to ensure compliance with banking regulations and internal policies.
- Provided information to the state regarding inheritance tax for deceased customers.
- Processed death certificates and estate documents for customers that have passed away, including setting up the estate and properly distributing the funds.
- Provided housing authorities and loan companies with accurate income verifications for customers.
- Cross-trained with assisting with account holds, levies, garnishments as well as child support.
- Gathered and provided information requested by subpoenas, IRS summons and search warrants.
Universal Associate Banker Teller
CNB Bank
06.2018 - 06.2019
- Processed customer transactions efficiently using advanced banking software.
- Assisted customers with account inquiries and problem resolution.
- Maintained accurate cash drawer balances throughout shifts.
- Educated clients on banking products and services to enhance satisfaction.
- Trained new staff on operational policies and customer service protocols.
- Resolved account discrepancies through thorough research and timely communication with clients.
- Offered assistance with online banking platforms, helping customers navigate digital services with ease.
- Provided exceptional customer service while processing deposits, withdrawals, loan payments, and check cashing.
- Conducted regular audits of teller drawers, maintaining accuracy and compliance with bank policies.
- Reduced wait times for clients by efficiently managing teller line and prioritizing tasks.
- Streamlined the account opening process by gathering necessary documents efficiently and accurately.
- Handled complex transactions, addressing any concerns or issues promptly and professionally.
- Assisted customers in opening new accounts, ensuring a smooth onboarding process.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
No Degree - Business Administration
Lock Haven University
ClearfieldHigh School Diploma -
Clearfield Area Junior Senior High School
Clearfield06-2027
Skills
- Customer service
- Office administration
- Microsoft Word and Excel
- Time management
- File organization
- Computer proficiency
- Clerical support
- Documentation and recordkeeping
- Deadline oriented
- Complex Problem-solving
- Account management
- Payroll and budgeting
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant
Clearfield Regional Police Department
12.2023 - Current
Secretary / Treasurer
Lawrence Township
12.2022 - 12.2023
Head Cashier
Lowe's
05.2022 - Current
Legal Researcher
CNB Bank
06.2019 - 12.2022
Universal Associate Banker Teller
CNB Bank
06.2018 - 06.2019
No Degree - Business Administration
Lock Haven University
High School Diploma -
Clearfield Area Junior Senior High School