Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Gama

Chico,CA

Summary

Dynamic leader with proven success at McDonald's, enhancing store operations and customer satisfaction. Expert in inventory control and staff supervision, I excel in problem-solving and team management. Demonstrated ability to mentor staff and improve efficiency, significantly boosting store performance. Committed to delivering exceptional customer service, I drive positive change and foster a culture of excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

McDonald’s
09.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Shift Manager

McDonald's
10.2020 - 09.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.

Crew Member

McDonald’s
04.2018 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Associate Degree In Nursing - Nursing

Butte College
Oroville, CA

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Time management
  • Attention to detail
  • Staff supervision
  • Team management
  • Employee scheduling
  • Hiring and training
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Learns quickly
  • Eager to learn

Certification

  • Serv-Safe certification

Timeline

Assistant Store Manager

McDonald’s
09.2021 - Current

Shift Manager

McDonald's
10.2020 - 09.2021

Crew Member

McDonald’s
04.2018 - 10.2020

Associate Degree In Nursing - Nursing

Butte College

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Bailey Gama