Bailey Garcia
Fowler,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging Starr and coordinating resources. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements.
Overview
6
6
years of professional experience
Work History
Account Expert
T-Mobile
Kingsburg, CA
03.2023 - 07.2024
- Maintained up-to-date knowledge of industry trends related to call center operations and technology.
- Provided customer service regarding billing inquiries.
- Built strong relationships with customers by providing timely responses to inquiries and feedback.
- Verified customer accounts and collected overdue payments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized computer database and prompts to respond to customer questions, solve problems, and complete sales in call center environment.
- Analyzed call center metrics such as average speed of answer, abandonment rate and first call resolution rate.
Sales Associate
H&M Company
Fresno, CA
08.2022 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Helped customers complete purchases, locate items, and join reward programs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Greeted customers and helped with product questions, selections, and purchases
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule.
Starbucks Assistant Manager
Vons Grocery Store
Fresno, CA
06.2018 - 08.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Maintains regular and consistent attendance and punctuality
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Prepare and serve over 100 drinks per day
- Memorize all Starbucks drink recipes.
Education
Associates of Science - Kinesiology
Reedley College
05.2024
Bachelor of Science - Kinesiology
Fresno Pacific University
Fresno, CASkills
- Fast Learner
- Adaptability
- Customer Service
- Problem Solving
- Account Investigation
- Customer Relationship Management
Additional Information - References
- Horacio Enriquez, (559)-907-1681, Vons Supervisor
- Jose Estrada, (310)-407-9645, T-mobile Coach
Timeline
Account Expert
T-Mobile
03.2023 - 07.2024
Sales Associate
H&M Company
08.2022 - 03.2023
Starbucks Assistant Manager
Vons Grocery Store
06.2018 - 08.2022
Associates of Science - Kinesiology
Reedley College
Bachelor of Science - Kinesiology
Fresno Pacific University
Similar Profiles
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile
Lorena AbreuLorena Abreu
Assistant Store Manager at T-MobileAssistant Store Manager at T-Mobile
Lesvin FrancoLesvin Franco
Store Manager at T-MobileStore Manager at T-Mobile
Jose GarciaJose Garcia
Sales Representative at T-MobileSales Representative at T-Mobile
Francisco MirelesFrancisco Mireles
Automotive Diesel Technician at Diesel SpecialtiesAutomotive Diesel Technician at Diesel Specialties