Bailey Gentry
Lexington,NC
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with deep expertise in funeral services, prepared to deliver compassionate and efficient support. Skilled in coordinating events, managing logistics, and providing exceptional client care. Strong focus on team collaboration and achieving results. Adaptable and dependable, with excellent communication and interpersonal skills, ensuring families receive highest standard of service.
Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Yadkin County Schools
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Funeral Service Assistant/Apprentice
Gentry Family Funeral Service
03.2020 - Current
- Streamlined service preparation through effective coordination with clergy, florists, caterers, and other vendors.
- Supported bereaved families in creating personalized memorial tributes that honored the life of their loved one.
- Increased client satisfaction by assisting families in selecting appropriate products such as caskets, urns, markers, and flowers.
- Demonstrated empathy for grieving families by offering emotional support and guidance throughout the entire process.
- Contributed to an organized environment by maintaining clean viewing rooms, chapels, lounges, offices, and restrooms.
- Enhanced family satisfaction by providing compassionate support and assistance during funeral services.
- Maintained a high level of professionalism by adhering to all funeral home policies and ethical standards while interacting with families and colleagues.
- Assisted with the preparation and display of the deceased, ensuring respectful presentation throughout the visitation and service period.
- Participated in staff meetings to discuss improvements in service delivery and share best practices among team members.
- Drove company vehicles to transport remains or families to services.
- Processed death certificate and other required paperwork.
- Embalmed, dressed and cosmeticized deceased persons.
Receptionist
Karson & Ko. Salon and Boutique
08.2017 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Babysitter
Self-employeed
05.2014 - 12.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated with parents regarding children's progress and development, raising any issues.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Education
Associate of Applied Science - Funeral Service Education
Fayetteville Technical Community College
Fayetteville, NC07-2024
Early Childhood Education - Early Childhood Care And Education
Surry Community College
Dobson, NC05-2019
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Verbal and written communication
- Creativity in teaching
- Lesson planning
- Group instruction
- Activity planning
- Behavior modeling
- Lesson implementation
- Safety awareness
- Discipline
- Parent communication
- Records management
- Activity management
- Organizational growth
- Health and safety
- First Aid/CPR
- Critical thinking
- Relationship building
- Decision-making
- Time management
- Multitasking
- Multitasking Abilities
- Problem-solving
- Written communication
- Active listening
- Team building
Certification
- Tanning Bed Training - 2017
- OSHA Training - 2025
- FTC Training - 2025
- Computer system training - 2023
Timeline
Substitute Teacher
Yadkin County Schools
01.2024 - Current
Funeral Service Assistant/Apprentice
Gentry Family Funeral Service
03.2020 - Current
Receptionist
Karson & Ko. Salon and Boutique
08.2017 - 03.2024
Babysitter
Self-employeed
05.2014 - 12.2021
Associate of Applied Science - Funeral Service Education
Fayetteville Technical Community College
Early Childhood Education - Early Childhood Care And Education
Surry Community College
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