Bailey Gibson
Charleston,SC
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Leon's Oyster Shop
Charleston, South Carolina
03.2022 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Managed upwards of 30 customer calls per day for reservations, questions about restaurant, and to-go orders.
Stylist Sales Associate
SHOP SXC
Charleston, SC
05.2019 - 06.2020
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Embraced fashion and understood market trends to articulate in client interactions.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Translated inspiration into action by solving customer styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Advised client base of new products and seasonal fashions to increase store sales.
- Embraced fashion and understood market trends to articulate in client interactions.
- Fostered inclusive environment to make customers feel welcomed.
Barista
Starbucks
Summerville, SC
12.2016 - 09.2017
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated coworkers and customers about new products.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Cultivated to recall customers' names and address each by name.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Bachelor of Arts - International Studies
College of Charleston
Charleston05.2021
Skills
- Store Opening and Closing
- Customer Service
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Active Listening and Communication
- Seating Assignment Preparation
- Menu Memorization
- Wait List Management
Languages
French
Japanese
Timeline
Hostess
Leon's Oyster Shop
03.2022 - 05.2022
Stylist Sales Associate
SHOP SXC
05.2019 - 06.2020
Barista
Starbucks
12.2016 - 09.2017
Bachelor of Arts - International Studies
College of Charleston
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