Bailey Goodson
Enterprise,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Receptionist Supervisor
Professional Medical Associates
2022.10 - Current
- Directing over 100 incoming calls to internal personnel and departments a day and routing them to the best-qualified department.
- Handling complaints and questions.
- Processing customer transactions promptly, minimizing wait times.
- Learning about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answering telephone inquiries on checking and savings accounts, loans and lines of credit.
- Reconcile cash drawer and resolved discrepancies.
- Assisting customers with setting up or closing accounts.
- Providing customer records, account statements and copies of checks.
- Answering incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Optometric Technician
Bender Eyecare
2021.03 - 2022.09
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Certified Optometric Technician
Family Eye And Laser
2018.12 - 2021.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Certified Ophthalmic Assistant -
George C Wallace Community College - Dothan
Dothan, AL03.2016
High School Diploma -
Enterprise High School
Enterprise, AL05.2014
Skills
- Answering telephones and greeting visitors.
- Providing information and assistance as needed.
- Billing and Payment Processing
- Organization
- Filing and Smoothing
- Benefits Verifications
- Money Handling
- Strategic Financial Planning
- Data Security and Validation
- Cash Counting
- Calculator Usage
- Bill Payment Receipt
- Cash Drawer Reconciliation
- Balance Verification and Reconciliation
Timeline
Receptionist Supervisor
Professional Medical Associates
2022.10 - Current
Optometric Technician
Bender Eyecare
2021.03 - 2022.09
Certified Optometric Technician
Family Eye And Laser
2018.12 - 2021.03
Certified Ophthalmic Assistant -
George C Wallace Community College - Dothan
High School Diploma -
Enterprise High School
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