Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Gould

Summary

Dedicated people operations leader with over five years of experience, passionate about creating a workplace environment where both employees and the company thrive. Skilled in crafting HR strategies that elevate performance and growth. Committed to nurturing talent while also fostering a culture where innovation and excellence are the norms. Ready to drive success and inspire change within a christian company advocating for the souls of the pre-born.

Overview

12
12
years of professional experience

Work History

Workforce Management Specialist

EyeCare Partners
04.2024 - Current
  • Assisted in analyzing call center workforce data to optimize scheduling and resource allocation, ensuring the best quality for both patients and employees.
  • Manage scheduling for EyeCare Partner centers within the Mid-West region encompassing over 150 employees.
  • Prepared comprehensive reports for executive leadership, summarizing workforce insights and trends.
  • Supported team in implementing workforce management software for improved operational efficiency after monitoring and forecasting.

People Operations Generalist

SUN Behavioral Health
05.2021 - 05.2024
  • Co-chaired/facilitated SUN Behavioral Health's staffing operations, including recruitment, hiring, and mentorship.
  • Exercised conflict resolution to prevent, minimize and resolve problems, building constructive relationships amongst staff members.
  • Developed training materials for staff onboarding to ensure compliance with organizational policies and procedures.
  • Implemented digital platforms for efficient staff scheduling.
  • Maintained meticulous records of staff availability, absences, and leaves for over 250 members.


Psychiatric Technician II

Merakey Behavioral Health
06.2020 - 05.2021
  • Enhanced team efficiency through comprehensive new staff orientations.
  • Contributed to improved patient outcomes through vigilant monitoring and care adjustments.
  • Comprehensive shift-change report increasing team productivity and care quality.
  • Maintained accurate patient records, ensuring compliance with health regulations.
  • Planned, facilitated, and documented 3 group therapy sessions for 8-15 patients at a time per day.

Assistant Director

Yale Community Rowing
01.2014 - 03.2020
  • Participated in the recruitment and onboarding of top-tier educators.
  • Implemented innovative training for employees, enhancing industry knowledge.
  • Collaborated with educators, mentoring students with unique needs.
  • Evaluated staff performance with analytical precision, providing constructive feedback.
  • Conducted comprehensive performance analysis to refine educator training methods.

Education

Bachelor of Arts - Psychology

Franciscan University of Steubenville
Steubenville, OH

Skills

  • Analytical decision-making
  • Comprehensive documentation skills
  • Detail-oriented
  • Detailed schedule planning
  • Effective team leadership
  • Financial management
  • Organizational time management
  • Project management
  • Staff training and development
  • Proficient in Microsoft Office Suite and Learning Management Systems

Timeline

Workforce Management Specialist

EyeCare Partners
04.2024 - Current

People Operations Generalist

SUN Behavioral Health
05.2021 - 05.2024

Psychiatric Technician II

Merakey Behavioral Health
06.2020 - 05.2021

Assistant Director

Yale Community Rowing
01.2014 - 03.2020

Bachelor of Arts - Psychology

Franciscan University of Steubenville

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