Bailey Gray
Austin,TX
Summary
Dynamic leader with a proven track record at HCA Healthcare Inc., adept in revenue cycle management and process improvement. Excelled in enhancing clinic coordination and patient care, demonstrating adaptability and creative problem-solving. Skilled in client relations and inventory control, contributing to business growth and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager II
HCA Healthcare Inc.
04.2024 - Current
- Managed clinic revenue cycle efficiently, ensuring timely filing and accurate billing based on procedures performed and guidelines set by CMS.
- Communicated effectively with insurance payers to meet requirements for clinic visits and prior authorization of procedures.
- Conducted regular evaluations, identifying areas for improvement and implementing corrective measures.
- Enhanced communication between my practice, other clinics, and hospitals, improving coordination and patient care.
- Planned and executed strategies to increase business and drive profit growth.
- Complied with corporate and governmental regulations, policies, and procedures to maximize safety, quality, security and overall trust in organization and employees.
- Resolved patient complaints promptly, maintaining high levels of patient trust and satisfaction.
Office Manager
Austin Plastic Surgery Center
04.2018 - 04.2024
- Managed front-office accounting tasks, including processing invoices and reconciling accounts.
- Served as point of contact for team, owner, and vendors.
- Simplified project management processes using task management tools.
- Handled customer complaints and resolved issues expediently and professionally.
- Evaluated and reviewed office procedures to improve efficiency.
- Worked with staff to identify and execute process improvements.
- Performed all non-medical tasks relating to hospital and surgery center credentialing for St. David’s Medical Center and Parrallon, respectively.
- Oversaw transition to EMR system in compliance with state regulations involving electronic prescribing.
Executive Assistant
Austin Plastic Surgery Center
03.2017 - 03.2018
- Handled routine responses, responding to telephone and email inquiries on behalf of the business owner.
- Protected sensitive and confidential business information from unauthorized access or loss.
- Maintained positive public relations with customers, vendors, and industry partners.
- Spearheaded presentations, reports, and special projects in support of organizational goals.
- Organized complex calendars and schedules, resolving scheduling issues.
Education
Lexington High School
Lexington05-2010
Skills
- Adaptability and flexibility
- Creative problem solving
- Client and vendor relations
- Inventory control
Certification
- Certified Associate Project Management
Project Management Institute [Jun 2023]
- Disciplined Agile Scrum Master
Project Management Institute [Sep 2023]
Timeline
Practice Manager II
HCA Healthcare Inc.
04.2024 - Current
Office Manager
Austin Plastic Surgery Center
04.2018 - 04.2024
Executive Assistant
Austin Plastic Surgery Center
03.2017 - 03.2018
Lexington High School
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