Bailey Griffin
Coarsegold,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Align Professional Services
12.2022 - Current
- Organized and managed team tasks using Trello and Asana.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created customized marketing materials to increase product awareness.
- Implemented changes and integrated requested elements to streamline business operations.
Executive Personal Assistant
L&M Surgery Center
06.2021 - 04.2022
- Used discretion when handling confidential information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Medical Aesthetic Assistant
Synergy Wellness Center
03.2020 - 06.2021
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Sales Specialist
EuroPhoria Medical
01.2017 - 01.2020
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Increased revenue with strategic upselling of products and services to existing customers.
- Achieved or exceeded company-defined sales quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Obtained referrals with existing clients to generate new business, boosting overall sales 10%
Education
High School Diploma -
Frontier High School
Bakersfield, CA02.2018
Skills
- Social Media Digital Marketing
- Microsoft Office
- Marketing Initiatives
- Set Appointments
- Invoice Preparation and Processing
- Document and Records Management
- Call Centers
- Special Projects
- Customer Service
- Administrative and Office Support
- Understanding Customer Needs
- Administrative Support Specialist
Timeline
Virtual Assistant
Align Professional Services
12.2022 - Current
Executive Personal Assistant
L&M Surgery Center
06.2021 - 04.2022
Medical Aesthetic Assistant
Synergy Wellness Center
03.2020 - 06.2021
Customer Service Sales Specialist
EuroPhoria Medical
01.2017 - 01.2020
High School Diploma -
Frontier High School
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