Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Bailey Grubb

Eaton,IN

Summary

Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

DeKalb County Probation
Auburn, IN
03.2020 - 12.2020
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled sensitive information in a confidential manner.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Assisted with scheduling appointments for clients and visitors.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Maintained a clean and organized reception area to uphold company image.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support including photocopying, faxing, and filing.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Infant Caretaker

Agape Montessori School
Hudson, IN
03.2015 - 07.2019
  • Followed established safety procedures while performing all tasks related to caretaking duties.
  • Disposed of hazardous materials according to established guidelines.
  • Ensured security of buildings by locking doors, closing windows, and setting alarm systems.
  • Communicated with parents about their child's milestones and behavior on a daily basis.
  • Updated reports and performed observations of the children on a weekly basis.
  • Kept the classroom neat, tidy and organized.
  • Collected payments from parents.

Support Staff

Meridian Health Services
Muncie, IN
01.2013 - 10.2014
  • Maintained filing systems, ensuring documents were organized and easily accessible.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Maintained inventory of office supplies and informed the person in charge of ordering supplies when they were needed.
  • Answered and directed phone calls to appropriate staff members, maintaining efficient communication.
  • Checked in clients for their appointments
  • Took payments over the phone and in-person during the check in process
  • Entered insurance information
  • I was responsible for closing at night, making sure all coffee stations were stocked for the following day, folders were restocked and filled with the appropriate forms and locked up each night.

Education

Bachelor of Science - Social Work

Ottawa University
Ottawa, KS
12-2018

Associate of Science - Social Work

Ivy Tech Community College of Indiana
Muncie, IN
06-2014

Skills

  • Mail coordination
  • Spreadsheet tracking
  • Correspondence typing
  • Departmental support
  • Appointment confirmation
  • Office administration
  • Researching skills
  • Attention to detail
  • Administrative support
  • Cash handling
  • Client communication
  • Problem-solving skills
  • Telephone etiquette
  • Office management
  • File organization
  • Scheduling appointments
  • Filing and sorting
  • Office supplies ordering
  • Customer assistance and interaction
  • Front office management
  • Customer service
  • Filing
  • Basic accounting
  • Clerical support

Affiliations

  • I am a wife and a mother of four. I enjoy homemaking and organizing things.
  • I enjoy reading my Bible and golfing in my spare time.
  • I consider myself outgoing. I enjoy conversations with others, even people I have never met before. I always try to greet people with a smile.

Timeline

Front Desk Receptionist

DeKalb County Probation
03.2020 - 12.2020

Infant Caretaker

Agape Montessori School
03.2015 - 07.2019

Support Staff

Meridian Health Services
01.2013 - 10.2014

Bachelor of Science - Social Work

Ottawa University

Associate of Science - Social Work

Ivy Tech Community College of Indiana

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Bailey Grubb