- Watching Movies and TV Shows
- Music
- I enjoy helping others and giving back to the community
- Video Gaming
- Animal Care
Bailey Hagins
Hilton Head Island,SC
Summary
Proven multitasker and customer service expert, honed skills at CharBar Co by seamlessly attending to guests and managing high-pressure situations with grace. Excelled in staff scheduling and animal care at Red Rover, enhancing operational efficiency. Demonstrated prowess in conflict resolution and complex problem-solving, ensuring customer satisfaction and safety.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
CharBar Co
01.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Reported problematic guests to management to foster safe and pleasant environment.
Kennel Manager
Red Rover
10.2023 - 12.2024
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Cared for animals for up to 30 nights during owner absences.
- Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
- Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Restaurant Hostess
Nectar Farm Kitchen
07.2023 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Car Wash Attendant
Tidal Wave Auto Spa
11.2022 - 06.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Optimized workflow by rotating between different roles within the car wash process as needed.
Restaurant Hostess
CharBar Co
07.2022 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Hostess
Crazy Crab Jarvis Creek
10.2020 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Restaurant Hostess
Macados
11.2018 - 01.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Penn Foster
Hilton Head Island, SC10-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Coordinating tasks
- Animal care expertise
- Safety procedures
- Animal behavior
- Staff scheduling
- Employee monitoring
- Kennel recordkeeping
Interests
Timeline
Restaurant Hostess
CharBar Co
01.2025 - Current
Kennel Manager
Red Rover
10.2023 - 12.2024
Restaurant Hostess
Nectar Farm Kitchen
07.2023 - 10.2023
Car Wash Attendant
Tidal Wave Auto Spa
11.2022 - 06.2023
Restaurant Hostess
CharBar Co
07.2022 - 09.2022
Restaurant Hostess
Crazy Crab Jarvis Creek
10.2020 - 06.2022
Restaurant Hostess
Macados
11.2018 - 01.2020
High School Diploma -
Penn Foster
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