Bailey Hamilton
Carrollton
Summary
Dynamic Shift Leader at Hardees Restaurant with a proven track record in team leadership and customer service excellence. Skilled in cash handling and inventory management, I enhanced sales through effective upselling techniques while fostering a positive work environment. Committed to training and developing staff, ensuring adherence to safety protocols and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Hardees Restaurant
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Served consistent portions following recipes and control standards.
Education
High School Diploma -
Central High School
Carrollton, GASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team supervision
- Staff training and development
- POS system operation
Timeline
Shift Leader
Hardees Restaurant
04.2023 - Current
High School Diploma -
Central High School
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