Theodore Hanna
Longview,WA
Summary
Versatile and diligent, honed customer service and cash handling skills at Snapdragon Café, ensuring top-notch dining experiences. Excels in conflict resolution and thrives in environments that require a hard-working employee, demonstrating a strong work ethic and seamless teamwork. Motivated team member with extensive experience in customer service and hospitality roles. Proven ability to contribute to a positive and enjoyable customer visit through excellent communication and interpersonal skills. Skilled in resolving issues in a timely and efficient manner. They have demonstrated the capacity to work both independently and collaboratively in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Snapdragon Café
05.2019 - 09.2023
- Maintained high levels of cleanliness throughout the dining area
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction
- Built relationships with regular customers through friendly conversations and personalized attention
- Developed comprehensive knowledge of restaurant menu items and preparation methods
- Resolved customer complaints professionally and courteously
- Monitored inventory levels for food, beverages, and supplies to ensure adequate stock was always available
- Efficiently handled large groups of customers during peak hours without sacrificing quality of service
- Processed payments accurately using point-of-sale systems
- Collaborated closely with kitchen staff to ensure orders were accurate and delivered quickly
- Utilized problem-solving skills to address customer issues or conflicts that arose during shifts.
Line Cook
Rock Island Pizza
02.2019 - 01.2020
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment
- Managed multiple tasks simultaneously without compromising product quality or service times
- Adapted well under pressure in high-volume environments while maintaining focus on quality execution
- Worked with other members of the kitchen staff to ensure efficient service
- Stocked and maintained prep stations to reduce wait times and shortages
- Communicated effectively with coworkers to ensure timely delivery of orders.
Skills
- Professional Appearance
- Phone Etiquette
- Strong Work Ethic
- Cash handling proficiency
- Conflict resolution
- Excellent communication
- Team player attitude
- Money Handling
Personal Information
Title: Host
Timeline
Front of House Employee
Snapdragon Café
05.2019 - 09.2023
Line Cook
Rock Island Pizza
02.2019 - 01.2020
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