Bailey Hart
Clinton,MO
Summary
Dynamic customer service professional with extensive experience, excelling in customer retention strategies and documentation accuracy. Proven ability to lead teams, enhance operational efficiency, and ensure policy adherence. Recognized for delivering exceptional service while managing high-stress situations, fostering a collaborative environment, and achieving corporate objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Missouri Farm Bureau
Clinton, MO
07.2023 - Current
- Resolved customer inquiries using effective communication and problem-solving techniques.
- Monitored service metrics to ensure compliance with quality standards.
- Maintained professionalism while managing high-stress situations and resolving conflicts.
- Developed extensive product knowledge to deliver accurate assistance and informed recommendations.
- Documented customer interactions meticulously for effective follow-up and resolution.
- Ensured operational excellence by adhering to established service metrics.
- Utilized strong communication skills to address customer needs efficiently.
Evening Shift Supervisor
AgTac Services
10.2022 - 12.2022
- Responsible for cleanliness of all buildings under supervision
- Ensure all buildings are staffed
- Remove waste and ensure all classrooms are clean
- Managed efficient teams of up to 15 employees
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
QA Lead
SelectQuote
09.2021 - 10.2022
- Managing development of test procedures/scripts for multiple functions within business line
- Investigating compliance of laws, regulations, internal policies and procedures that apply to one or more functional areas supported
- Ensuring proficient knowledge of operations of functional areas
- Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing processes /procedures
- Performing routine to moderately complex testing and control assessment activities
- Creating comprehensive audit trails, assessing and documenting appropriate test conclusions
- Identifying process deficiencies and documenting test results
- Leading collaboration sessions with business unit to vet test findings and review testing results
- Identifying and documenting process to pull samples
- Providing project and analytical support for medium projects and/or assisting with larger, more complex projects
- Managed over 50 calls per day, 1000-2000 each month
Senior Team Lead
SelectQuote
10.2020 - 09.2021
- Creating inspiring team environment with open communication culture
- Monitor team performance and provide metrics to Supervisor
- Coach and train team members
- Meet with Supervisor to develop strategies to promote team member success
- Provide quality customer service while interacting with customers, answering customer enquiries, and effectively handling customer complaints
- Managed team of 40+ members
- Established rapport with 100+ customers per day
Store Manager
Title Cash Of Missouri
01.2020 - 09.2020
- Managed store and daily cash deposits
- Thrived in highly challenging customer service environment
- Managed scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Created, maintained, and entered information into databases
- Recorded information and maintained current documentation
- Answered phones and gave information to callers and took messages
- Provided customer service to current/returning customers
- Meet and exceed metrics set by corporate
- Provide daily and weekly reports required
- Update client information in system as needed as well as enter conversation specifics into databases.
Store Manager
Citi Trends
07.2019 - 01.2020
- Train new employees on basic customer service techniques and procedures
- Successfully assisted customers with product selections, purchases, and transactions
- Collaborated with managers, team members, and vendors to meet customer service goals
- Managed cash register, communicated with customers and operated sales floor
- Receive and process freight quickly and efficiently
- Maintain cleanliness of store through delegation and following up on tasks assigned
Store Manager
Stage Stores
11.2015 - 07.2019
- Train new employees on basic customer service techniques and procedures
- Successfully assisted customers with product selections, purchases, and transactions
- Collaborated with managers, team members, and vendors to meet customer service goals
- Managed cash register, communicated with customers and operated sales floor
- Receive and process freight quickly and efficiently
- Maintain cleanliness of store through delegation and following up on tasks assigned
- Meet and exceed sales and credit card application metrics and goals
- Set floorplans according to planograms, including creating displays to attract and boost sales
Education
High School Diploma -
Clinton High School
Clinton, MO05.2010
Skills
- Customer retention strategies
- Product knowledge
- Documentation accuracy
- Administrative support
- Policy adherence and procedure compliance
- File and record management
Skills
- Verbal and Written Communication
Timeline
Customer Service Representative
Missouri Farm Bureau
07.2023 - Current
Evening Shift Supervisor
AgTac Services
10.2022 - 12.2022
QA Lead
SelectQuote
09.2021 - 10.2022
Senior Team Lead
SelectQuote
10.2020 - 09.2021
Store Manager
Title Cash Of Missouri
01.2020 - 09.2020
Store Manager
Citi Trends
07.2019 - 01.2020
Store Manager
Stage Stores
11.2015 - 07.2019
High School Diploma -
Clinton High School