Bailey Hastings
Spring,Texas
Summary
Adept at enhancing customer experiences and sales through expert bakery display arrangements at Lake City Bakery, I excel in food safety and team collaboration. My ability to swiftly address customer concerns has significantly fostered loyalty, while my proficiency in POS system operation streamlines transactions, embodying a blend of hospitality service expertise and operational efficiency.
Friendly and reliable with knack for providing excellent customer service and maintaining composure in fast-paced environments. Knows importance of accurate cash handling and quick order processing, ensuring smooth and efficient transactions. Committed to delivering positive customer experience and contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bakery Worker
Lake City Bakery
06.2024 - 09.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Drive-Thru/Cashier Assistant
Schlotzsky's Deli
08.2022 - 05.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Education
GED -
The Woodlands High School
Spring, TX12-2024
Skills
- Food safety
- Cleaning duties
- Allergen awareness
- Customer service
- Team collaboration
- Phone etiquette
- Hospitality service expertise
- Sales transactions
- Accurate order fulfillment
- POS system operation
- Kitchen support
- Flexible Schedule
Certification
ServSafe Food Handlers Certification
Timeline
Bakery Worker
Lake City Bakery
06.2024 - 09.2024
Drive-Thru/Cashier Assistant
Schlotzsky's Deli
08.2022 - 05.2023
GED -
The Woodlands High School
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