Bailey Henry
Summary
Motivated individual with experience in key account customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Admin
Equipment Depot
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Assisted in creating compelling marketing materials that showcased product features and benefits, driving customer interest.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
Inside Sales Representative – Key Accounts
Danfoss
08.2022 - 08.2023
- Provide key account customer service and project management services to maintain knowledge of available products to best serve customers to maximize sales potential
- Supported planning and execution for achievement of KPI sales targets and quotas to contribute to overall sales goals and revenue of company
- Collaborated with outside sales representatives, engineering, marketing, supply, pricing & required departments to generate leads and close sales
- Utilize and experience with Salesforce CRM & SAP to maintain detailed contact logs and account records
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Strengthened relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base opportunities
- Created and maintained monthly reviews, charts and reports on customer performance
- Strong work experience with ability to learn quickly & adapt to customer demands
- Collaborated with customers and engineering team to determine equipment needs and system requirements.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Customer Specialist
Lowes Home Improvement
04.2022 - 08.2022
- Assisted customers in finding products that best suit their project needs
- Managed Genesis program to place custom orders and manage customer information
- Managed product inventory ensuring product is always available for purchase
- Listened to customer requests and asked questions to provide effective solutions
- Assisted customers by answering high volume of calls daily
- Used upselling techniques to increase spending per customer
- Encouraged sales by suggesting products and services matching customer desires.
Service Sales Representative
Cintas
08.2019 - 08.2022
- Managed territory accounts and customer relationships
- Managed customer products and monitored inventory
- Maximized the value of Cintas to ensure all customers expectations were exceeded
- Handled collecting open AR balances to ensure customers continue to receive a smooth and continuous service
- Actively participated in SIC committee to ensure top of the line safety expectations for the facility
- Actively searching for new potential leads and growth to maximize the volume of my route to increase revenue generation
- Analyzed territory and market potential regularly to identify and capitalize on growth opportunities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Displayed strong telephone etiquette, effectively handling difficult calls.
Territory Sales & Route Manager
Orkin Commercial Services
12.2017 - 08.2019
- Managed territory accounts and customer relationships
- Serviced corporate commercial accounts
- Cold called new & prospect accounts
- Evaluated customer problems and provided solutions to pest issues
- Handled & applied pest control products and safety equipment
- Collected open AR balances to ensure smooth service
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts
- Educated customers on product features and use to provide optimal service
- Discovered sales opportunities by showcasing products and services to interested clients
- Developed and implemented new sales strategies to update product lines.
Security Guard/officer
Allied Universal
09.2017 - 12.2017
- Enhanced security measures by conducting thorough patrols and identifying potential risks.
- Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
- Improved overall security presence by consistently enforcing company policies and procedures.
- Performed routine equipment inspections, ensuring proper functionality and swift identification of issues requiring maintenance or replacement.
- Managed alarm systems effectively, reducing false alarms while ensuring timely response to genuine threats.
- Checked and verified photo identification prior to granting facility access.
Education
Bachelor of Science - Business Management
University of Phoenix
Arizona, remote01.2026
High School Diploma -
Belvidere North Highschool
Belvidere, IL06.2016
Skills
- Sales Support
- Rapport and Relationship Building
- Sales Tracking
- Report Generation
- CRM Software
- Inventory Management
- Time Management
- Database Management
Skills Experience
- Regional Sales and Support
- Key Account Customer Service & Management
- Relationship Development
- Product Knowledge & Support
- Project Management
- SAP
- Sales, Quotes and Returns s
- Salesforce CRM
- Adaptive Thinking
- MicroSoft Power BI
- Competitor Research
References
- Gregory Hawkins, 815-980-0274, Inside Sales Engineer
- Brenton Payne, 417-880-3257, Air national Guard
- Jada Casis, 779-772-2672, Northwestern Medicine
Timeline
Sales Admin
Equipment Depot
09.2023 - Current
Inside Sales Representative – Key Accounts
Danfoss
08.2022 - 08.2023
Customer Specialist
Lowes Home Improvement
04.2022 - 08.2022
Service Sales Representative
Cintas
08.2019 - 08.2022
Territory Sales & Route Manager
Orkin Commercial Services
12.2017 - 08.2019
Security Guard/officer
Allied Universal
09.2017 - 12.2017
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Belvidere North Highschool
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